Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

ASM Research, An Accenture Federal Services Company Customer Service Representative I in Remote,

Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.

Shift: 11:30 AM - 8:00 PM EST. Temporary role with potential end date of 9/30/2024.

Job Responsibilities

  • Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.

  • Assists customer with award origination and disbursement processing and identifying and resolving processing issues.

  • Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.

  • Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.

  • Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.

  • Performs manual linking and unlinking of award records and promissory/agreement to serve notes.

  • Performs analysis of COD borrower data integrity situations identified by Customer.

  • Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.

  • Support Services shall be executed in compliance with processing and program guidelines published by Customer.

Minimum Qualifications

  • High School Diploma or GED

  • 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.

Other Job Specific Skills

  • Ability to successfully adapt and perform during times of high call volume.

  • Ability to provide effective customer service and deal tactfully and courteously with the public.

  • Strong written and verbal communication skills.

  • Strong listening ability to interpret and clarify information being provided by customers.

  • Strong commitment to providing quality service.

  • Ability to foster a good working relationship and rapport with customers.

  • Keen attention to detail and accuracy.

  • Ability to work well under pressure.

  • Unwavering dedication to customer satisfaction and resolving customer concerns.

  • Ability to convey enthusiasm, energy and sincerity over the phone

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