JPMorgan Chase cxLoyalty Senior Travel Client Product Manager in Glen Allen, Virginia
cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering, and fulfilling market leading loyalty programs for our respected client and their customers. We increase customer lifetime value by making each experience personal and inspire consumers to speed, grow, and advocate. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers in 14 countries.
The typical pay scale for this role is between $75,000 and $100,000, although pay could be lower or higher based on factors such as experience, skills, etc. This compensation range is specific to CT - and may differ in other locations due to cost of labor considerations. In addition, the role may be eligible for incentives earned as part of the Annual Incentive plan which is discretionary and based on the performance of the firm, the business unit and the individual.
JPMorgan Chase is committed to providing a comprehensive set of benefits choices to meet different employee needs and lifestyles. The JPMorgan Chase U.S. Benefits Program is generally available in whole or in part to most employees in the U.S. who meet the eligibility criteria.
Serve as the voice of the product team to our clients.
Build and maintain strong client relationships to ensure solutions meet product and client goals.
Clearly articulate client needs to the product team to help drive the product roadmap.
Coordinate inclusion of client-specific requirements into base product development if approved by the product team.
Present our base product roadmap to clients on a regular cadence.
Responsible for maintaining a client roadmap and backlog for ensuring prioritization from stakeholders.
Document business requirements, determine technical feasibility and design solutions for launching new client functionalities.
Single point of contact for the entire project lifecycle including planning, execution, scheduling and close-out for client-initiated product features.
Serve as the subject matter expert for base product functionality, client customizations, and relevant travel industry benchmarks
Assist in creating product positioning and messaging for marketing activities.
Coordinate and perform product demonstrations with the client and to internal stakeholders.
Define metrics for benchmarking; determine plan to measure, track and report on success.
Gather and analyze the voice of customer and client feedback.
Responsible for UAT of any new product features.
Bachelor's degree required. MBA preferred.
4-6 years of business experience in product management.
Travel knowledge is preferred.
Prior client-facing product development experience is preferred.
Thinks strategically to influence and drive tactical execution.
Strong collaboration skills with the ability to effectively work cross-organizationally.
Ability to drive decisions.
Ability to resolve conflicting situations.
Exceptional communication skills.
Experience in acting as a liaison between Business and Technical leaders with the ability to guide gathering, assessing, and approving business requirements.
Has demonstrated leadership abilities in leading large and complicated cross-departmental projects.
Delivers informative, well-organized presentations to both highly technical and non-technical business focused audiences across all levels within the organization, including Senior Management.
Understands how to communicate difficult/sensitive information tactfully
Identifies critical issues and can demonstrate experience in influencing the resolution
Pushes creative thinking beyond the boundaries of existing industry practices, current capabilities & processes, and mindsets of internal resources
Strong organizational and analytical skills.
Proficient with Microsoft Office including PowerPoint, Excel, Visio, Word, and Outlook.
Ability to work in a fast-paced environment.
Ability to build solid rapport with colleagues, partners, and clients.
Ability to work well in a team setting.
cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.