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Job Information

Lenovo eCommerce CX & Ops Lead in Glasgow City, United Kingdom

eCommerce CX & Ops Lead

General Information

Req #

WD00060872

Career area:

Strategy and Operations

Country/Region:

Slovakia

State:

Bratislavský kraj

City:

Bratislava

Date:

Thursday, February 15, 2024

Working time:

Full-time

Additional Locations :

  • Spain - Madrid - Madrid

  • Ireland - Dublin - Dublin

  • United Kingdom - Glasgow City - Glasgow

  • Italy - Milano - San Felice Segrate

  • Poland - Lesser Poland - Krakow

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services.

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .

Description and Requirements

Are you naturally organized and have an ability to effectively manage complex and dynamic environments. Our EMEA eCommerce team is looking for a CX & Ops Lead to help in the day to day management of a dynamic ecommerce business across the EMEA Geo. This role is based in Bratislava and offers a flexible working environment, you will have an ability to work independently and be an integral part of the evolving eCommerce team in Lenovo globally.

You'll be responsible for:

  • Leading the day-to-day priorities of the CX team

  • Helping lead the day-to-day management of the CX & Ops team.

  • Helping the team analyse customer experience satisfaction feedback to identify and prioritise customer pain points and develop plans to address root cause issues.

  • Manage CX improvement projects and priorities.

  • Work with extended and vendor teams to implement short, medium, and long-term customer experience improvements.

  • Assist in driving operational efficiency with continuous process review and improvements.

  • Lead the team to deliver a best in class customer experience for EMEA eCommerce pre and post-purchase

  • CX champion and evangelist within eCom team and with wider stakeholders promoting the importance of CX, sharing results and best practice on a regular basis to ensure whole team have CX front of mind

You'll bring:

  • Minimum 5-7 years business experience in an e-commerce environment essential, preferably in technology or consumer electronics

  • English spoken & written

  • Passionate about CX; experience in customer experience / customer satisfaction required.

  • You think analytically and systematically, ability to analyse data problems through multiple systems.

  • Detail-oriented with good project management, organizational, and analytical skills vital.

  • Ability to balance and prioritise multiple projects and initiatives.

  • A good understanding of web systems is advantageous.

  • You will have excellent PC and Microsoft Office skills

What Lenovo can offer you:

  • Opportunities for career development & growth

  • Performance-based rewards

  • Flexible working environment (combination of working from home/office)

  • 3 sick days per year

  • Additional vacation days

  • A broad selection of soft / hard skills trainings and individual mentoring

Base gross monthly salary from minimum 2450 EUR and above, depending on experience + variable part 12% of your annual earnings (this applies to Slovakia)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations :

  • Spain - Madrid - Madrid

  • Ireland - Dublin - Dublin

  • United Kingdom - Glasgow City - Glasgow

  • Italy - Milano - San Felice Segrate

  • Poland - Lesser Poland - Krakow

  • Ireland, * Italy, * Poland, * Slovakia, * Spain, * United Kingdom

  • Ireland - Dublin , * Italy - Milano , * Poland - Lesser Poland , * Spain - Madrid , * United Kingdom - Glasgow City

  • Spain - Madrid - Madrid , * Ireland - Dublin - Dublin , * United Kingdom - Glasgow City - Glasgow , * Italy - Milano - San Felice Segrate , * Poland - Lesser Poland - Krakow

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