Student Veterans of America Jobs

Unit Secretary

Location: Gettysburg Hospital, Gettysburg, PA

Schedule: Full Time

Sign-On Bonus Eligible

Remote/Hybrid

Regular

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General Summary

Acts as a receptionist for visitors and serves as a central contact for telephone calls and a distribution point for paper and electronic communication, and laboratory, and test results. Interacts daily with visitors, patients, physicians, and staff and displays a positive, helpful attitude. Demonstrates ability to accurately transcribe physician orders and creates and maintains the medical record. Schedules patient care services. Is responsible for electronic data entry and retrieval. Is a key member of the care delivery team. Provides clinical support services to patient care staff for psychiatric patients by performing a variety of duties related to patient care and helping facilitate the maintenance of the therapeutic environment on the psychiatric unit.

Duties and Responsibilities

Essential Functions:

• Provides care to patients in a manner that considers safety, comfort, and the therapeutic environment.

• Assists the team members in the care and evaluation of patients.

• Assists patients with activities of daily living.

• Checks patient's vital signs.

• Charts observations on assigned patients' vital signs in legible, accurate and appropriate format following hospital and unit procedures.

• May apply physical restraints or assist with placing a patient in seclusion under the direct supervision of the physician or RN.

• Greets, directs and assists physicians, visitors, patients and ancillary department staff. Orients patients to their rooms as appropriate.

• Answers telephone using personable etiquette. Answers inquiries by providing accurate information or forwarding callers to appropriate resource. Responds to intercom and email. Identifies emergency messages, directs information to the appropriate personnel. Maintains confidentiality.

• Enters and/or retrieves data from established computer files using knowledge of various computer applications designed for functions such as patient management, patient census, acuity, composer, bed tracking, transport, etc. Serves as a knowledgeable resource for multiple applications such as, Patient Management and EPIC. Keeps current with system/application upgrades. Offers/provides assistance to others in navigating IS applications.

• Performs a variety of duties related to the creation and maintenance of the patient medical record in a manner which expedites patient admission, transfer and discharge. Assembles and copies charts and forms, ensuring charts contain necessary forms. Ensures all medical records have signed orders and an H & P. Places transcribed orders on the chart. Monitors and flags missing items daily. Performs data entry, chart preparation, filing and photocopying in accordance with appropriate policies.

• Transcribes orders and documents on the paper or electronic record. Places pharmacy orders on the MAR. Follows up on orders and checks on open orders. Ensures verbal orders are signed according to Hospital policy.

• Consults with appropriate clinical/nonclinical personnel to resolve issues, concerns from patients' medical record, ancillary department results, patient/family inquiries, etc..

• Schedules tests, procedures and other patient services. Confers with clinical care provider regarding sequencing of tests, patient activity tolerance and special needs, as appropriate.

• Communicates changes in the patient's condition and other urgent information to the Registered Nurse in a timely manner. Reports actual and potential problems concerning patients, families, staff and appropriate departments to the team members and the charge nurse/nurse manager.

• Communicates delay/difficulties in providing services or alteration of routine. Acknowledges and responds to patient alarms and notifies appropriate care provider as needed.

• Orders and stocks supplies on an ongoing basis.

Common Expectations:

• Demonstrates knowledge of the principles of growth and development over the life span of the assigned patient population. Assesses and interprets patient age specific data and provides appropriate, age specific treatment. Provides direct patient care to assigned patient age group(s).

• Demonstrates a commitment to patient, visitor and staff by: complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety; and participating in safety education programs and root cause analyses as required.

• Maintains effective communication and good relationships with other disciplines within the facility for the patient's benefit.

• Demonstrates interpersonal communication to enhance/maintain good relationships. Takes a proactive approach to solving problems or behaviors. Displays a positive attitude as demonstrated through verbal and non-verbal communication.

• Treats all individuals with respect, courtesy and empathy. Willingly assists others with questions. Introduces self to visitors and offers assistance. Verbal and non-verbal responses are courteous, friendly and caring.

• Demonstrates behavior consistent with System mission, vision, goals, objectives and patient care philosophy.

• Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation.

• Maintains established policies and procedures, objectives, quality assessment, safety, environmental and infection control standards.

• Enhances professional growth and development through participation in educational programs, current literature, inservice meetings, and workshops.

Required for All Jobs:

• Performs other related duties as identified.

• WellSpan Health has adopted and implemented a compliance program to support WellSpan's values and standards for professionalism, integrity, and ethics. Expected to support and meet the values and standards of the organization and the performance expectations of the job, the department, and the compliance program.

• WellSpan Health has adopted and implemented a privacy program to safeguard the patient information and the business and operational information of the organization. Expected to support and meet the values and standards of the organization to safeguard patient and business/operational information.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

Physical Demands:

• Standing - Occasionally

• Walking - Occasionally

• Sitting - Frequently

• Reaching - Rarely

• Talking - Frequently

• Hearing - Frequently

• Repetitive Motions - Occasionally

• Eye/Hand/Foot Coordination - Occasionally

Working Environment:

• Occupational Hazards - Occasionally

Qualifications

Minimum Education:

• High School Diploma or GED With preferably some college level social science credits. Required

Work Experience:

• Less than 1 year Relevant experience. Required

Licenses:

• Basic Life Support Upon Hire Required

• Certified Nurse Aide Upon Hire Preferred

Courses and Training:

• Must provide clearance per the Child Protective Services Law amended by PA Act 33 of 1985. Upon Hire Required and

• Completion of course for unit secretaries and medical terminology. Upon Hire Preferred

Knowledge, Skills, and Abilities:

• Excellent communication/interpersonal skills.

• Excellent computer skills and ability to use various software applications in a windows environment.

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You’re unique and you belong here.

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email atemployment@wellspan.org. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.