Job Information
BRADLEY SPECIALITIES CORPORATION Customer Service Representative III in GERMANTOWN, Wisconsin
JOB REQUIREMENTS: Bradley Corporationis a US Manufacturer leading the way in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in all we do. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters. Here\'s why you\'ll love working here: Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year\'s Work schedules that fully support work/life balance, with hybrid work options available Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more Here\'s your opportunity: Under direction from the Customer Service Supervisor/Director of Customer Service, you will interact with customers and/or sales representatives to provide information regarding products and services. You will handle the more technical or complex service questions. You will work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. You will also respond to telephone, e-mail and facsimile inquiries in a fast-paced office environment. **This part-time role (estimated 3 days/24 hours a week). Hybrid work option of one day a week available once trained. This role is located at our Menomonee Falls, WI location. Here\'s how you\'ll contribute: * Professionally and expeditiously respond to various customer inquiries regarding general product information, order information, pricing and website and web tools assistance. At this level, handles the more technical or complex service questions. * Applies a high level of knowledge and judgement in resolving service, warranty or technical problems falling within established limits of authority and knowledge. Process incoming and replacement orders for a specified, limited scope of company products within corporate guidelines. * Process order expedite requests from sales representatives and customers * Work closely with production teams to meet customer deadlines. * Process requests for credit memos, returns and invoices within corporate guidelines Execute order changes, partial shipment requests cancellation requests within corporate guidelines * Provide assistance with tracking of shipments and providing freight related information according t customer requests. Prepare order related documents for electronic filing system Create and maintain relative training documentation and procedural information *Promote... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A92A96059E824AE1