Job Information
BRADLEY SPECIALITIES CORPORATION Customer Service Representative II in GERMANTOWN, Wisconsin
JOB REQUIREMENTS: Bradley Company is leading the way in commercial washrooms and safety solutions. Celebrating over 100 years in business, we take pride in all we do as a US Manufacturer. With a culture focused on innovation, quality, and family, you will know your colleagues on a first name basis, all while in a friendly, yet professional environment where your voice matters. Here\'s why you\'ll love working here: Work within an innovative company, meeting passionate colleagues and partners with diverse backgrounds and experiences Generous time off program, with the option to purchase additional Paid Time Off. Twelve paid holidays a year, including a company-wide paid holiday shutdown between Christmas and New Year\'s Work schedules that fully support work/life balance, with hybrid work options available Competitive salary and comprehensive benefits package including medical, free basic dental, life insurance, 401(k) with company match and more Here\'s your opportunity: Under direction from the Customer Service Supervisor, interact with customers and/or sales representatives to provide information regarding products and services. Work closely with team members, product management, manufacturing personnel and sales to meet customer needs and grow customer relationships. Collaborate with all Bradley team members with a high degree of professionalism. **This role is located at our Menomonee Falls, WI location. Hybrid work options available once trained. Here\'s how you\'ll contribute: *Promote customer service excellence and positivity throughout the organizations and continuously evaluate, identify, and lead process improvements that positively impact the customer experience. *Monitor orders and work closely with production teams to meet customer needs. *Primary liaison and communication hub between manufacturing, customers, and sales agents. *Manage order activities such as partial shipment, expedite, return requests, and short shipment or damage claims. *Dispute resolution through research and customer contact up to collections. Process after sale credit memos and invoices, as necessary. *Provide product application assistance to callers through use of Bradley\'s website, databases and learned Assist with cross reference of competitive part numbers while promoting the Bradley brand. Support price inquiries with formal quotation document (typically configured product). Maintain and grow relationship and sales for assigned territory and house accounts. Other related duties and projects as requested *Essential duties and responsibilities. Here\'s why we want you: High school diploma or equivalent experience. 1-3 years\' experience working in a fast paced customer service environment. Experience working in or supporting a manufacturing or commercial plumbing environment preferred. Basic... For full info follow application link. Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/93577C6B0B3340A9