Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

MARKETSOURCE Support Team Representative II in Georgia


Support Team Representative II


Job Description

Support Team Representative II

Job Summary

The Support Team Rep II is a non-exempt that maintains administrative tasks for various retail programs at MarketSource. This role is designed to be the first line of operational support for MarketSource

Essential Functions

Primary responsibilities include:

  • Processes scheduling and time management activities for field employees

  • Ensures any client and/or customer concerns are solved effectively and promptly

  • Executes quality assurance checks specifically regarding field employee attendance in store, utilizing various communication methods.

  • Assess data to identify schedule gaps and potential staffing number concerns

  • Places outbound calls for surveys and quality assurance checks.

  • Maintains and ensures data integrity in all MarketSource and client systems with regard to verification audits

  • Shares best practices with other team members for continuous improvement purposes in order to drive operational success and client satisfaction

  • Performs basic call discovery to pre-qualify and determine where to distribute callers/opportunities (internal or external)

  • Efficiently and effectively handles heavy inbound call volume

  • Establishes relationships with program leadership and back office partners

  • Provide summaries of audit analysis to program leadership

  • Forecasts scheduling needs and ensures sufficient scheduling to meet client demands

  • Runs schedule compliance reports to and partners with field management to ensure event store coverage meets client and MarketSource targets

  • Manages the process for call report compliance ensuring they are submitted with timecards

  • Follows all scheduling processes for base and incremental/special events, business and operational processes, and standards

  • Utilizes PowerPoint, Excel \u0026amp; Word reports that summarize district/regional field performance

  • Serves as point of contact for field team members regarding scheduling and other operational elements

  • Executes outbound calls for the purposes of quality assurance checks and customer/program surveys

Minimum Education/ Experience

  • High School Diploma / GED

  • Prior customer service experience

  • Prior call center experience

Requisite Abilities and/or Skills

  • Strong verbal and written communication skills

  • Ability to conduct positive, professional conversations via telephone, email and online

  • Deductive reasoning skills

  • Ability to be self-motivated and able to work independently

  • Intermediate to Advanced Microsoft Office knowledge (Excel, PowerPoint, Outlook)

  • Ability to maintain integrity and security of computer systems and data

  • Ability to professionally handle access to, and protection of, privileged information

  • Highly organized, capable of managing multiple tasks with strong organization skills

  • Proficient and accurate typing skills

(Support Team Representative, Customer Service Rep, Customer Service Representative, Call Center Representative)

MarketSource is an Equal Opportunity Employer


Work Area

Job Category

Open Submission