Job Information
Integra LifeSciences Field Service Technician (H/F) in GB, United Kingdom
Changing lives. Building Careers.
Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes.
Responsibilities
Routinely travels to hospitals to perform complex tests and repairs of Integra products to satisfy customers’ equipment needs.
Performs technical assignments such as assembly of complex equipment and parts to satisfy customers’ equipment needs.
Provides technical support and explanations to customers and sales force to resolve product problems.
Observes product in use in surgery to determine if customer problems are equipment or user related.
Installs modifications to existing equipment to upgrade safety or performance features.
Works with internal and external customers to repair units and provide technical support.
Works with other technicians to communicate common concerns and problems.
Works with supervisors on technical and work related matters.
Communicates with Sales Force to convey customer perceived equipment problems.
Works as trained and directed by Technical Services, provides regular activity reports as required.
Management of equipment to return when the calibration is expired and ask for replacement.
Maintaining inventory level within the needs.
Presents a professional company image at all times
Special tasks
Availability to travel abroad in with few emergency cases
These comprise all activities beyond the tasks listed here. For example, another project can be assigned to the employee on demand and after prior consultation.
Qualification
Technical degree or applicable college credits.
Field service experience is desired, preferably in the medical industry.
Knowledge, skill and ability to troubleshoot, repair, and test electronic and electromechanical products.
Knowledge and ability to prepare and execute technical presentations to hospital staff and to train customers in the applications and use of Integra products.
Knowledge of “Good Documentation Practices” requirements.
Good knowledge of Office Pack and IT systems.
Ability to communicate in English.
Skill and ability to lift company products.
Knowledge of electronic principles.
Ability to complete the proper documentation after repairs is completed
Ability to perform calculations to complete expense reports.
Ability to work unsupervised.
To work according to established company procedures and standards.
To possess a clean driving license