Job Information
Abbott Representative I, Customer Service in Gainesville, Florida
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 114,000 colleagues serve people in more than 160 countries.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save (https://www.abbott.com/corpnewsroom/strategy-and-strength/tackling-student-debt-for-our-employees.html) student debt program and FreeU (https://www.abbott.com/corpnewsroom/strategy-and-strength/college-degree-for-free-its-possible-with-freeu.html) education benefit an affordable and convenient path to getting a bachelor’s degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The Opportunity
This position works out of our Livermore, CA, Orlando, FL, or Gainesville, FL locations in the Abbott Heart Failure, Acelis Connected Health business. Our Heart Failure solutions are helping address some of the World’s greatest healthcare challenges.
Principle Responsibilities
The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.
Responsible for sustaining call center expectations
Responsible for maintaining patient reorder compliance
Responsible for achieving department NPS goals.
Responsible for achieving and maintaining department KPIs
Completes cases and activities per department standards
Maintains patient records and verifies account accuracy
Contacts patients for updated insurance information
Actively participates in and attends department meetings
Communicates prescription revision request to clinic support teams
Contacts referrals to complete new patient welcome calls
Receives and process new referrals for out of warranty replacements Neuromodulation & CardioMEMS
Facilitates equipment replacement needs for in warranty or out of warranty equipment
Schedules patient’s annual preventative maintenance
Other duties as assigned
Required Qualifications
Associate degree or equivalent work history
Spanish Speaking Preferred
Some data processing experience preferred
Preferred Qualifications
Capability of typing 40 wpm
Minimum of one year of customer service experience
MS Office knowledge
Physical Requirements/ Competencies
Must be able to work at a computer workstation for extended periods of time
Excellent interpersonal and phone etiquette skills
Detail & Team Oriented
Professional communication Skills
Time Management Skills
No lifting over 10 pounds required without assistance
Participants who complete a short wellness assessment qualify for FREE coverage in our HIP PPO medical plan. Free coverage applies in the next calendar year.
Learn more about our health and wellness benefits, which provide the security to help you and your family live full lives: www.abbottbenefits.com (http://www.abbottbenefits.com/pages/candidate.aspx)
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
The base pay for this position is $16.55 – $33.15 per hour. In specific locations, the pay range may vary from the range posted.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com