Fairmont Guest Relations Agent in Fujairah, United Arab Emirates
Guest Relations Agent
Providing engaging, sincere, personalized service is one of the ways our Front Office Colleagues and Leaders are turning moments into memories for our guests at Fairmont Hotels & Resorts. Showcase your interpersonal strengths as Guest Relations Manager, ensuring we provide the highest level of guest satisfaction for our Fairmont guests. What is in it for you:
Accommodation and meals provided
Transportation to & from the hotel
Medical & Life Insurance
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Ensure that all Front Office Standards Operating Policies and Procedures adhere
Ensure procedures are being met or exceeded on a daily basis for all Fairmont Guests
Coordinate the Arrival, Stay and Departure experience to ensure a seamless experience
Liaise with all key departments to gather the correct information
Communicate relevant information and special requirements to all departments to ensure the expectations of all Fairmont VIP Guests are exceeded
Work directly with the Front Office operation to ensure a seamless experience
Create Daily and Weekly reports highlighting the upcoming arrivals and house Guests
Review arrivals for the next ten days on a daily basis
Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met
Assist VIP and high profile Fairmont President’s Club Guests with the preparation of activity itineraries and ground transportation when applicable
Ensure Front Office and Accounting colleagues are aware of special billing arrangements
Perform pre-arrival communication to VIP and other Fairmont Guests when necessary to ensure the correct information is obtained
Highly organized, results-oriented with the ability to be flexible and work well under pressure.
Your experience and skills include:
Previous leadership experience in guest services preferred
Previous Property Management System experience required
Computer literate in Microsoft Window applications preferred
Must be able to type 25 words per minute
University/College degree in a related discipline is an asset
Must possess a professional presentation
Strong interpersonal and problem-solving abilities
Highly responsible & reliable
Ability to work well under pressure in a fast-paced environment
Ability to work cohesively as part of a team
Ability to focus attention on guest needs, remaining calm and courteous at all times
Your team and working environment:
Be a part of our multicultural team.
Enjoy nature as our location provides majestic mountains in the northern Fujairah.
Visa Requirements: Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS