Grundfos Americas Corporation Warranty Manager in Fremont, California

Warranty Manager

  • Deadline:2018-12-31

  • Location:Fremont, California, United States

  • Employment type:Regular

  • Hierarchy level:Senior Level (many years of experience)

  • Job category:Quality

General Purpose:

The primary task of the Warranty Manager is to facilitate and through collaboration implement the Warranty inspection and reporting process. The Warranty Manager is responsible for creating and expanding the existing and extended warranty programs along with clearly identifying key metrics for which to measure various warranty parameters in order to drive improvement actions across all Grundfos branded products within the Americas Region. The Warranty Manager will have responsibilities towards strategic initiatives and programs to improve the warranty process and other processes within the organization and be the corporate champion and subject matter expert for warranty. Moreover, the Warranty Manager should be very present and active in supporting the Regional Quality Director and the American team in case of Quality issues.

Major Tasks:

Strategy & Planning

  • Work with Finance, Sales, and other teams to create the necessary reports that bring awareness to warranty cost across all products & markets. Participate in meetings, visit customers, be visible.

  • Optimize complete warranty process across total value chain (customer, Sales unit, Production, Quality, Group)

  • Facilitate and ensure that analyses made by the Service Organization is communicated and shared with the development team, Operations and Sales.

Operational Management

  • Manage and provide direction for the Warranty work in support of business operations.

  • Cultivate, disseminate, and enforce functional policies, procedures, standards and quality assurance best practices.

  • Support that Service Technicians are properly trained in making determinations about warranty qualification based upon product inspection and execute the appropriate business transactions in accordance with current warranty policy.

  • Insure decisions about Sales Goodwill are made at the appropriate level in accordance with our current Group Policies and Standards.

  • Drive the awareness & communicate directly with Sales and provide the necessary data showing market/customer/product warranty cost and rate over a given period; identify improvement opportunities; recommend actions and follow-up.

  • Liaison with Group to insure warranty policies & procedures are aligned with the global expectation.

  • Participate with Quality/Production/ProductManagement/Sales as necessary to manage quality situations that impact warranty cost and rate.

  • Support the Sales team as necessary in litigation situations resulting from product failure.

  • Set the expectation of performance within Service team, i.e. warranty processing timeframes, for example.

  • Support all products within the Grundfos branded portfolio in warranty process.

  • Responsible for the overall direction of the next generation segment warranty activities.

Education and Experience:

Bachelor of Science degree or equivalent experience in Warranty, Quality and/or Engineering is required; MBA is preferred.

Qualifications

  • 5+ years overall experience delivering warranty solutions.

  • Experience restructuring warranty programs in an industrial organization is required

  • Experience working in a global organization across multiple countries is strongly preferred.

  • Ability to lead and influence others

  • Proven experience to establish and maintain a strong teamwork capacity.

  • High level of customer service.

  • Strong organization skills.

  • Ability to take on multiple projects at one time.

  • Ability to travel up to 20 % and maintain a valid passport.

It is Grundfos policy to provide equal employment opportunity to all it employees and applicants regardless of: race, color, religion, sex, age, sexual orientation, gender identity, national origin, physical or mental disability or veteran status.

It is Grundfos policy to provide equal employment opportunity to all it employees and applicants regardless of: race, color, religion, sex, age, sexual orientation, gender identity, national origin, physical or mental disability or veteran status.