Thermo Fisher Scientific Scientist I, Chemistry in Fremont, California
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Location/Division Specific Information
Clinical Diagnostics Division
How will you make an impact?
This position is responsible for leading resolution and providing technical solutions to escalated customer complaints for all Niche Diagnostics products . In addition this position is responsible for helping resolve immediate manufacturing issues and customer complaint issues by working with Senior members of the team, gain technical knowledge of and hands-on experience in all product lines, and assist in streamlining and improving manufacturing processes.
What will you do?
Perform, summarize, and represent initial investigation for escalated customer complaints involving Niche Diagnostics products
Serves as a primary resource in troubleshooting technical issues from the OEM partners
Support the assay programming for the applications instruments, as needed by the hotline group, including working directly with customers
Technical support for various methods and for procedures and processes requiring evaluation and judgment with the assistance of senior members of the team
Perform manufacturing process, immunoassay optimization and testing procedures on routine and non-routine production work using a variety of equipment and instrumentation
Prepare new and update existing procedures
Demonstrate good cross functional working relationship
Demonstrate good flexibility with changes to working environment and deliver high quality results
Communicate executive summaries to peers and management in a timely fashion.
Compile, analyze data, and compose reports as required
How will you get here?
- BS in a scientific discipline required.
Experience working in a chemistry, biology, or equivalent lab
Knowledge in lab protocols and laboratory equipment and supplies
Knowledge, Skills, Abilities
Demonstrated ability for technical proficiency, scientific creativity, problem solving skills, collaboration with other departments
Ability to present and communicate (oral and written) information in a clear manner
Computer skills such as Word and Excel
At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.