Job Information
ROC Ventures Front Desk Associate – Watts + Diesel in Franklin, Wisconsin
Who Are We
An entertainment corporation, ROC Ventures manages a collection of twenty-one brands in the sports, entertainment, and real estate sectors – all showcased at our flagship destination, Ballpark Commons. A year-round social hub that's active both day and night. Our amenities and programming are mostly anchored around sports and entertainment products that share our ambition for community creation. Ballpark Commons includes a stadium, indoor sports complex, golf entertainment, retail and office space, apartments, senior living units, hotels and more. We reach 700,000+ customers across Southeastern Wisconsin and strive to create inclusive, welcoming, and entertaining experiences for our customers.
ROC Ventures (“ROC”) is committed to our mission of providing a ‘return on community' through the successful operation of our product offerings where we live, work, and play.
About Watts + Diesel
Located in the MOSH Performance Center at Ballpark Commons, our facility combines sports enhancement training, physical therapy, and proper nutrition for ultimate results. Science-based programs are individually tailored to fit our member's lifestyle—even if “once an athlete,” we welcome all skill and knowledge levels. Tenants SCW Soccer Club and Prospect Training Academy, along with two professional teams, anchor 77,000 SF of integrated sports training turf within the fieldhouse.
Position Objective
As a Watts + Diesel brand ambassador, the Front Desk Associate will greet and direct members, guests, and staff as they enter the gym. This position will provide assistance to members along with inquiries about gym operations and policies, as well as perform various administrative duties.
Responsibilities
Greeting and Welcoming Members: Create and maintain a welcoming and energetic atmosphere for all members and prospective members.
Membership Management: Assist with membership inquiries, sign-ups, renewals, cancellations, and updating member information in the gym's database along with filing away membership agreements.
Facility Cleanliness: Vacuum the Watts + Diesel functional area, put gym equipment back in the appropriate spot if left out, put away the Normatec equipment if left out, etc.
Customer Service: Address member inquiries, concerns, and complaints in a professional and helpful manner.
Facility Orientation: Provide new members with tours of the gym, explaining various equipment, amenities, and services available.
Scheduling and Appointment Management: Assist trainers with the personal session schedules along with the class schedule; check in members when they arrive for their appropriate session or class.
Cash Handling and Point-of-Sale: Process member payments through EZFacility, sell W+D merchandise, and maintain accurate cash handling procedures following the gym's policies.
Access Control: Monitor member access to the gym by checking memberships (using the W+D branded app to scan in members).
Safety and Security: Maintain a vigilant presence at the front desk, observing any unusual activities or behaviors, and promptly reporting any concerns to senior staff members on duty.
Administrative Tasks: Perform general office duties, such as answering phone calls, filing paperwork, and maintaining a clean and organized front desk area.
Information and Promotion: Stay updated on gym programs, classes, and events to provide accurate information and actively promote gym services and offerings to members.
Member Retention: Foster positive relationships with members, striving to create a welcoming and supportive atmosphere that encourages member retention and referrals.
Perform other duties as assigned.
Required Qualifications
Must be at least 18 years of age.
Current CPR Certification is plus.
Enthusiastic, energetic, personable and friendly disposition.
Passion for health and wellness.
Team player.
Excellent verbal, organizational, and communication skills.
Ability to work independently in a fast-paced, changing environment.
Must be able to occasionally lift up to 75 lbs.