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RELX INC Sr Technical Writer in Frankfort, Kentucky

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Insurance vertical, we provide customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. Our insurance risk solutions help drive better data-driven decisions across the insurance policy lifecycle – all while reducing risk. You can learn more about LexisNexis Risk at the link below https://risk.lexisnexis.com/insurance

About our Team

Our technical writing team is looking for a new member interested in creating a variety of documentation for our Insurance and Healthcare services customers.Do you like tackling diverse projects for a diverse customer base? Do you take pride in providing excellent customer service and producing high-quality deliverables? Would you like to have input to your work goals and standards? Then we want to hear from you!

About the Role

In this role you will create accurate, thorough documentation in a dynamic environment to support a variety of information deliverables. You will manage installation guides, help systems, Web services guides, technical white papers, and knowledgebase articles, to name a few. You will also manage multiple projects simultaneously. You will work effectively both on your own and as part of a team.

Responsibilities

  • Writing and editing deliverables in Global English for non-technical and technical users.

  • Gathering information from a variety of sources.

  • Learning complex, technical products and explain them in clear, concise language.

  • Creating graphics, take screenshots, and prepare source files for publication.

  • Collaborating with internal groups to learn about and address customer needs and technical issues related to our products.

  • Applying corporate and legal guidelines and provide input on departmental procedures and best practices.

  • Administering Help systems and documentation distribution systems.

Requirements

  • Have the required: BA in technical writing, English, computer science, or relatedfield.

  • Have 5 years prior experience in technical writing or related field, preferable system-to-system.

  • Have an understanding of the principles of structuring information and the documentation and software development processes.

  • Have an excellent written and verbal communication skills.

  • Have the ability to learn new software packages quickly, including basic troubleshooting.

  • Have the ability to manage workflow and manage multiple concurrent projects with tight deadlines.

  • Have analytical thinking, organizational awareness, audience and content analysis, conceptual thinking, decision making (problem solving).

  • Have excellent interviewing and research skills.

  • Have the ideal skills in: DITA, XML, GitLab, Alfresco, JIRA, SnagIt 10, Microsoft Word 2010

Learn more about the LexisNexis Risk team and how we work here (https://relx.wd3.myworkdayjobs.com/RiskSolutions/page/21c296c982531000b79663f3194b0000)

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#LI-Remote

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.

Please read our Candidate Privacy Policy (https://www.relx.com/careers/join-us/privacy) .

RELX is a global provider of information and analytics for professional and business customers across industries.

We help scientists make new discoveries, lawyers win cases, doctors save lives and insurance companies offer customers lower prices. We save taxpayers and consumers money by preventing fraud and help executives forge commercial relationships with their clients.

In short, we enable our customers to make better decisions, get better results and be more productive.

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