Job Information
Bavarian Inn Lodge Servers in Frankenmuth, Michigan
FUNCTION:
Will assist with setting up private banquet areas, the serving of food & beverages to guest and collecting money. Attends all wait staff meetings on a monthly basis. Keeps dining areas and kitchen areas clean, organized and sanitized. Promotes monthly dining room and bar specials as well as other departments of the lodge. Assures efficient service and high quality food. Encourages positive and professional attitudes, motivation' team work and product knowledge in the dining room. Takes initiative to look for special items that need to be done without having them assigned such as setting up banquet rooms, straightening linen and taking worn pieces out of inventory, checks for skirting that needs to be folded, hung and washed, organizing and cleaning drawers or shelves in kitchen area.
WORK PERFORMED
1.Prepares for guest's arrival in dining room or for private parties:
Arrives to work on time in proper uniform. Punching in no more than 5 minutes early.
Knowledge: Know schedule, uniform requirements and time clock guidelines. Understands attendance policy.
a. Rearranges tables and chairs as necessary and sets tables with proper condiments and table settings.
b.Reviews menu with attention to special orders (e.g. tortes) and form of payment (e.g. separate checks, one check, banquet bill, etc.)
c.Decorates area as directed.
d.Reviews day's activities or functions by checking in with hostess or banquet coordinator.
Checking in with Hostess or Banquet Coordinator at beginning of shift
Knowledge:Know schedule and what area you'll be working in. Know H/H & Banquet staff
e.Checks and stocks service areas in the kitchen.
f.Checks table set-ups and cleanliness of items.
Find and check over section, making sure it's presentable with condiments in proper place, place settings aligned with chairs and straight
g.Cleans up and puts away items used and not left behind for others to clean up.
2.Serves dinners and beverages to guests and collects payment:
a.When a party has been seated, greets guests or acknowledges their presence within one minute promotes the menu, then takes bar and other beverage orders, specials and serves them. Suggests beverages and appetizers. Removes extra settings. Suggestively sell or offer a dessert or after dinner cocktail or coffee
b.Takes dinner orders, is familiar with preparation of meals, answers questions regarding items, suggests special appetizers, soups, salads and beverages in order to assist guest.
c.Enters order on Digital Dining.
d.Serves dinners according to procedures outlined in training manual, refills beverages and water glasses as necessary.
e.Clears table.
f.Takes dessert orders and serves dessert.
g.Total's check(s), confirms with the guest amount given to pay the check or gets appropriate information for room charging. Or gets guest's credit card.
h.Delivers payment to cashier, returns change, receipt and/or credit card information to guest on tip tray.
i.Clears table and takes dishes to dish-tank, sorting out glasses, silver and glassware accordingly, throws away plastic and does NOT leave them in the dish-tank. Is careful not to break items by throwing them on counters. Avoids spilling liquids where others may slip and fall, etc.
j.Resets tables for next guest.
k.Administers all sales of alcoholic beverages in accordance to the Laws of Michigan and the policies of the Bavarian Inn Lodge. Does not serve "obvious" intoxicated persons. Checks all ID's for legal drinking ages.
m. Stacks trays in a safe manner to avoid injury and unloads trays in a manner to avoid breakage
n. Looks for deficiencies that others or new employees may have in pr