Robert Half International Tier II Service Desk Technician in FORT WAYNE, Indiana
A client of ours in Fort Wayne, IN is currently seeking to fill an immediate need for a Tier II Service Desk Technician on a permanent basis. The Tier II Service Desk Technician will support end users with hardware/software issues through phone calls and tickets, and specifically help with more network driven issues with routers/switches/firewalls. The Tier II Service Desk Tecnician will work Monday-Friday 8-5PM and be part of an on-call rotation 1 week every 4-6 weeks. This job is working remotely today, but will require someone to support clients onsite in the Fort Wayne, IN area for upgrade/deployments/migrations so being local or in the state of Indiana is needed.
What you do as the Tier II Service Desk Technician:
Reply and follow up on technical help tickets submitted via phone and email
Independently investigate and implement solutions to technical issues
Identify recurring technical issues and propose solutions to address the root of the problems
Offer IT support for operating systems, productivity software, and a variety of other applications used internally
Troubleshoot network specific issues with router, switch, firewall hardware and connectivity issues
Go onsite for client projects to deploy new hardware, upgrade to new software, ect.
What you bring to the role:
3+ years of prior experience in an IT support role
IT support ticketing system experience desired
Demonstrated knowledge of user administration and bug fixing in a client server environment
Background in installing and configuring operating systems, networked and local printers, and business applications
Foundational knowledge in Active Directory and Group Policy
Windows OS experience desired
Proficiency in Microsoft Office 365
Proven knowledge of TCP/IP Networking
Experience with Cisco hardware products
Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity
For more information about this role please contact Lisa Maloney at 317.532.2780.
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