Student Veterans of America Jobs

Community State Bank is coming to Fort Wayne! We are looking for an experiencedFull-Time Client Service Manager(CSM) to help lead our small team of front-line branch staff at our brand new Fort Wayne, Indiana branch. The target opening date for the new branch (located on the north side of Fort Wayne) is October 1, 2024, so the CSM will train and work at another CSB location until the branch opens. Qualified candidates will have a minimum of three to five (3-5) years of Retail banking experience. Supervisory experience is also generally required. Are you a kind-hearted Retail banking professional dedicated to providing exceptional service and leadership while effectively managing branch operations and compliance? Apply today! We can't wait to show you why CSB is a great place to work!

Job Title:Client Service Manager I Reports To:Branch Manager Supervises:CSS Trainee, CSS I, CSS II Division:Retail FLSA Classification:Non-Exempt Pay Rate:Hourly

Position Purpose:The Client Service Manager (CSM) I position is responsible for the day-to-day branch operations, client service, staffing, and security. They, along with their staff, are the face of Community State Bank and are responsible for providing exceptional client service while handling all front-line client needs and ensuring compliance with all Retail policies and procedures. The CSM serves as a backup to Branch Managers and Universal Bankers for new accounts and consumer loans. Job Requirements Education:A high school diploma or equivalent required. College degree preferred.

Experience:A minimum of three to five (3-5) years of Retail banking experience normally required. Customer service, cash handling, and supervisory experience required.

Skills:Professional verbal and written communication skills; ability to type at least 30 wpm; proficiency with Microsoft Office software such as Word, Excel, PowerPoint, and Outlook; fluent communication in the English language; ability to travel occasionally between Bank locations as needed. Fiserv experience preferred but not required.

Essential duties include, but are not limited to: CSB Cultural Expectations

• Commit to learning, integrating, and modeling CSBs I CREATE core values: Integrity, Communication, Respect, Encouragement, Accountability, Trust, and Equality.
• Align to bank-wide vision, mission, and business objectives.
• Commit to continuous personal and professional growth in the areas of teamwork, client service, and job specific competencies.

Leadership Expectations

• Provide clear leadership, guidance, and expectations to branch staff.
• Work closely with management and other departments as needed.
• Provide necessary training to Retail staff to facilitate career growth.
• Effectively coach team members on proper client service and sales standards.
• Effectively interview, recruit, hire, evaluate, reward, retain, and coach direct reports.
• Effectively and empathetically guide team through changes in processes, procedures, etc.
• Keep up to date on overall activities of the team, identifying problem areas and taking corrective actions as needed.
• Conduct regular one-on-one and team meetings and provide a psychologically safe environment in which employees are encouraged to ask questions and provide candid feedback without concern for retaliation or negative consequences.
• Assign duties and monitor quality of work; ensure staff conforms to organizational policies and procedures and government/employment regulations; lead by example.
• Maintain a positive work environment free from harassment and which fosters diversity, equity, inclusion, and belonging.
• Oversee Universal Bankers in Branch Managers absence.

General Job Duties

• Practice an exceptional standard of client service/hospitality.
• Master a client first approach and encourage it in colleagues.
• Create an o servably positive experience for clients.
• Identify client needs and offer bank products/services to clients as solutions to those needs.
• Work with teammates to create a collaborative environment in serving the customer.
• Support and celebrate teammates growth.
• Adhere to schedule (timeliness).
• Maintain a positive attitude of helping other team members, inside and outside of the branch with consideration to the ever-changing landscape of staffing, training, and process improvement.
• Maintain awareness of what is required to achieve and maintain profitability for the bank.
• Be willing to ask questions in order to balance the risk to the bank and meeting customer needs.
• Possess knowledge of all CSB products and processes.
• Exhibit a strong commitment to accuracy and attention to detail in transactions, cash drawer management, confidentiality, and client account maintenance.
• Demonstrate the strong communication skills and practices necessary for interactions with customers, the Branch Manager, and colleagues.
• Exhibit a willingness to ask for help when necessary and offer it when asked.
• Perform all client service transactions, including deposits, withdrawals, payments, cashiers checks, money orders, loan advances, checking cashing, and savings bond redemption.
• Assist clients with debit and ATM card inquiries, including resetting PIN numbers, new card issuance, card closure, travel notifications, card limit changes, and disputes.
• Watch for signs of fraudulent cash and transaction activity in order to protect the bank and clients.
• Accurately manage the vault, including maintaining proper cash levels, buying and selling cash as needed, performing vault audits in accordance with bank policy, and processing vault transactions.
• Balance and fill ATMs, audit ATM per bank policy, maintain proper ATM cash levels.
• Assist new hires/other branch staff with questions and training.
• Perform all account maintenance including name and address changes, account owner/signer updates, and account titles.
• Place account holds, stop payments, indemnity agreements, and wires as needed, following regulatory guidelines and bank policy.
• Open deposit accounts to meet personal and business client needs when needed as a back up to the Branch Manager and Universal Banker (UB).
• Process credit card and consumer loan applications as a backup to the Branch Manager and UB.
• Provide financial consultations to clients to determine which product(s) best meet their needs.
• Perform regular branch audits in accordance with Retail policies and ensure that branch staff. complies with policies, procedures, and regulations.
• Provide reasonable overrides, approvals, and policy exceptions as needed within scope of authority.
• Learn and comply with all applicable banking regulations and related procedures, including Reg CC, Reg B, Reg P, Bank Secrecy Act, etc.
• Perform other duties as assigned.

Physical Demands

Frequent sedentary work that primarily involves sitting and standing for extended periods.

Frequent repetitive motions that include the hands and/or fingers.

Constant reaching with hands and arms.

Constant operation of a computer and other office productivity machinery, such as a calculator, copy machine, phone.

Constant written and verbal communication with others to exchange information.

Constant state of awake and alertness.