US ARMY HUMAN RESOURCES COMMAND (DRU) Information Technology Specialist (Systems Analysis) in Fort Knox, Kentucky
Summary About the Position: Position may be filled as a Temporary promotion or Temporary reassignment not to exceed 13 Months by a current permanent Army Employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition. Position may be filled as a TERM appointment not to exceed 13 months, if candidate is not a current permanent Army employee. TERM appointments may be extended up to a maximum of eight years. Responsibilities Maintain personnel and administrative applications. Demonstrates a complete understanding of enterprise systems, server, and infrastructure operations, administration and management. Experienced application administrator. Analyzes and manipulates large data sets such as server or network logs or licensing information. Create, maintain and document application configurations for large complex applications. Generate complex queries and filters to provide information based on customer requirements . Writes complex data feeds and is capable of reformatting output based on customer requirements. Understand application capabilities and can clearly explain application capabilities and limitations. Adapt software capabilities to customer needs. Manage storage and compute capacity. Generate server and storage growth estimates based on capacity analysis. Actively monitors system health and advises when improvements are required. Troubleshoot difficult problems. Test, debug, and maintain system baselines. Use monitoring tools to maintain the environment. Prepare detail systems specifications. Working knowledge of enterprise management tools and with formal processes like ticketing, change and configuration management. Write detailed documentation that less experienced analysts can use to maintain the systems. Requirements Conditions of Employment Qualifications Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled Veterans Current Civilian Employees of the Organization Current Department of Army Civilian Employees Current Permanent Department of Defense (DOD) Civilian Employee (non-Army) Executive Order (E.O.) 12721 Interagency Career Transition Assistance Plan Land Management Workforce Flexibility Act Military Spouses, under Executive Order (E.O.) 13473 Non-Department of Defense (DoD) Transfer Priority Placement Program, DoD Military Spouse Preference (MSP) Eligible Reinstatement In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: Must have one year of specialize experience equivalent to the GS-11 grade level which includes work that involves maintaining program data on information requirements. Possess extensive experience and proficiency conducting continuing reviews to ensure requirements are current and follow-up actions developed. Assure that organizational systems, relationships and responsibilities comply with management objectives and organizational policy. Possess operational experience and proficiency developing system designs for approved projects characterized by multiple internal and external automated interfaces. Possess detailed knowledge of and experience with analysis, design techniques and available hardware and software sufficient to design automated and/or integrated data systems. Possess detailed knowledge of and experience with testing, debugging and documentation procedures to develop and produce an internal operational system. Possess detail knowledge of and experience with hardware diagnostics and software utilities and their operational impact on production and the sources of technical information on computer equipment/systems to identify problems. The OPM Qualification Standard provides the following definition: specialized experience is experience that has equipped the applicant with the particular competencies/knowledge, skills, and abilities to successfully perform the duties of the position and is typically in or related to the work of the position to be filled. Such experience is typically gained in the IT field or through the performance of work where the primary concern is IT. My specialized experience includes, or was supplemented by, information technology related experience (paid or unpaid experience and/or completion of specific, intensive training, as appropriate) which demonstrates each of the four competencies, as defined: (1) Attention to Detail: Is thorough when performing work and conscientious about attending to detail. Examples of IT-related experience demonstrating this competency include: completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others. (2) Customer Service: Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. Examples of IT-related experience demonstrating this competency include: resolving routine and non-routine problems, questions, or complaints; developing and maintaining strong, mutually supportive working relationships with customers; conducting evaluation of support to determine quality of services and customer satisfaction, and recommending procedural changes based on customer need or changes in policy and/or regulation. (3) Oral Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Examples of IT-related experience demonstrating this competency include: convincingly conveying complex information to customers; presenting thoughts that are well-organized and demonstrating confidence in the facts and ideas; adjusting style when working with individuals with different levels of understanding; using various methods to explain and convey information. (4) Problem Solving: Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Examples of IT-related experience demonstrating this competency include: solving complex or sensitive problems by developing and proposing strategic alternatives; identifying possible conflicts and shared benefits; helping team anticipate problems and identifying and evaluating potential sources of information; providing feedback and coaching to others to help solve problems; engaging appropriate stakeholders when developing solutions in order to understand and incorporate multiple perspectives and needs; evaluating the effectiveness of decisions and adjusting future decisions as appropriate. You will be evaluated on the basis of your level of competency in the following areas: Information Technology Capacity Management Information Technology Test and Evaluation Technical Competence Technology Awareness Web Technology Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11). Education Education Requirements: Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this position, you must meet the qualification requirement using experience alone, NO substitution of education for experience is permitted. Additional Information Position may be filled as a temporary promotion or temporary reassignment not to exceed 13 Months by a current permanent Army Employee. Temporary promotions or reassignments may be extended up to a maximum of five years, and may be made permanent without further competition. Position may be filled as a TERM appointment not to exceed 13 Months, if candidate is not a current permanent Army employee. TERM appointments may be extended up to a maximum of eight years. Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. You will be required to provide proof of U.S. Citizenship. Term employment is subject to a one year trial period. Employees serving a trial period can be removed with limited appeal rights. Direct deposit of pay is required. Selection is subject to restrictions resulting from Department of Defense referral system for displaced employees. If you have retired from federal service and you are interested in employment as a reemployed annuitant, see the information in the Reemployed Annuitant information sheet. This is a Career Program (CP) 34 - Information Technology Management position. You may claim military spouse preference (MSP). If a MSP applicant is determined best qualified and selected, placement must be at the full performance level for priority consideration. Multiple positions may be filled from this announcement. Salary includes applicable locality pay or Local Market Supplement. If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application. Recruitment, Relocation and Retention Incentives are not authorized. Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government interest. Due to COVID-19, the agency is currently in an expanded telework posture. If selected, you may be expected to temporarily telework, even if your home is located outside the local commuting area. Once employees are permitted to return to the office, you will be expected to report to the duty station listed on this announcement within a designated time frame identified by the organization. At that time, you may be eligible to request to continue to telework one or more days a pay period depending upon the terms of the agency's telework policy. Information may be requested regarding the vaccination status of selectees for the purposes of implementing workplace safety protocols. For more information, visit https://www.saferfederalworkforce.gov/faq/vaccinations/.