Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
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  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Alaka'ina Foundation Family of Companies Helpdesk Analyst in Fort Detrick, Maryland

Helpdesk Analyst

Location MD - Fort Detrick

Job Code 12077

# of openings 1

Apply Now (https://phg.tbe.taleo.net/phg04/ats/careers/v2/applyRequisition?org=AKIMEKATECH&cws=43&rid=12077)

The Alaka`ina Foundation Family of Companies (FOCs) has a need for a Helpdesk Analyst to support our potential government customer located in Ft. Detrick, MD.

DESCRIPTION OF RESPONSIBILITIES:

  • Provide IT support both deskside and remotely based on need.

  • Provide installation, configuration, troubleshooting, and maintenance of Government Furnished Equipment (GFE) including, but not limited to, computers, mobile devices, Multifunction Devices (MFD), and peripherals.

  • Provide installation, configuration, troubleshooting, and maintenance of software including, but not limited to, Microsoft Windows Operating Systems, Microsoft Office 365, web browsers, Adobe Acrobat, remote access tools, mission critical applications, and applications listed on the designated approved products list.

  • Provide physical network touch labor services such as replacing Ethernet cables between a computer and wall port, connecting/replacing patch cables, and identifying physical switch ports. The Contractor will not perform any network administration services that require an administrative account to access and configure network devices.

  • Provide comprehensive Video Teleconferencing (VTC) systems support including the configuration and maintenance of equipment (in collaboration with a VTC support contract), scheduling VTC/conference bridge reservations, and facilitation of VTC meetings including document sharing, slides, and presentations.

  • Be responsible for ensuring organization-owned equipment/software conform to all IA requirements, as defined by the IAM, to obtain and maintain an ATO.

  • Provide support for IA requirements such as vulnerability mitigation (patching), executing queries/reports on organization systems/computers (compile software lists, installed software versions, etc.), providing information for Plan of Action and Milestones (POA&M), establishing and maintaining IA service accounts, and configuration of devices to support security scans.

  • Utilize Enterprise provided management tools to assist with performing tasks outlined within this PWS including, but not limited to, Microsoft Configuration Manager (MECM), Tanium, Splunk, Active Directory, Group Policy, Assured Compliance Assessment Solution (ACAS), Bomgar, and RDP.

  • Be familiar with PowerShell, Batch scripting, and the Microsoft Power Platform.

  • Analyze helpdesk requests that are routed to the USAMRAA helpdesk queue and, when appropriate, update GSC knowledge base articles for future GSC Tier I/II technician reference.

  • Develop and maintain thorough documentation of systems configuration, standard business processes, and SOPs intended for consumption by both administrative and non-administrative personnel.

  • Develop, update, and maintain documentation including user guides and manuals, technical/systems documentation, sops, and other IT-related documentation in support of organization systems and requirements.

  • Optimize the delivery of IMIT support services and improve organization business processes via the utilization of DHA Enterprise Services such as the Global Service Center (GSC), Microsoft Power Platform, SharePoint, etc.

  • Provide consulting-based services that are focused on leveraging DHA Enterprise Services to streamline IM/IT support.

  • Support automation of business processes through the use of the Microsoft 365 Power Platform including, but not limited to, Power Apps, Power Automate, Power BI, SharePoint Online, and Teams.

  • Ensure all systems and configurations conform to all applicable Cybersecurity and Information Assurance (IA) requirements, as defined by the Information Assurance Manager (IAM), to obtain and maintain and Authority to Operate (ATO).

  • Support the IAM by conforming to DHA Security Requirements and provide direct support for IA requirements including, but not limited to, periodic access reviews, vulnerability scans, vulnerability mitigation, maintaining Group Policy, and maintaining Active Directory.

  • Function as a Tier III helpdesk support element, providing both technical and functional support to organization personnel including the troubleshooting and resolution of issues affecting organization staff and interfacing with external helpdesk entities as needed to resolve issues.

  • Other duties as assigned.

    REQUIRED DEGREE/EDUCATION/CERTIFICATION:

  • A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an ABET accredited or CAE designated institution.

  • Must possess a CompTIA A+, Network+, or Security+ Certification upon hire.

  • All employees shall complete a minimum of Twenty (20) hours per year of Continuous Professional Development (CPD) or education activities.

    REQUIRED SKILLS AND EXPERIENCE:

  • At least 2 years’ experience providing customer support.

  • At least 2 years’ experience providing functional/technical IT support.

  • At least 1 year experience managing Microsoft Group Policy.

    REQUIRED CITIZENSHIP AND CLEARANCE:

  • Must be a U.S. Citizen

  • Must possess a Secret security clearance

    ​The Alaka`ina Foundation Family of Companies (FOCs) is a fast-growing government service provider. Employees enjoy competitive salaries. Eligible full-time employees enjoy a 401K plan with company match; medical, dental, disability, and life insurance coverage; tuition reimbursement; paid time off; and 11 paid holidays.

    We are an Equal Opportunity/Affirmative Action Employer. We are proud to state that we do not discriminate in employment decisions on the basis of race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. If you are a person with a disability and you need an accommodation during the application process, please click here (HRdept@alakaina.com) to request accommodation. We E-Verify all employees.

    The Alakaina Foundation Family of Companies (FOCs) is comprised of industry-recognized government service firms designated as Native Hawaiian Organization (NHO)-owned and 8(a) certified businesses. The Family of Companies (FOCs) includes Keaki Technologies, Laulima Government Solutions, Kūpono Government Services, and Kāpili Services, Pookela Solutions, Kīkaha Solutions, LLC, and Pololei Solutions, LLC. Alakaina Foundation activities principally benefit the youth of Hawaii through charitable efforts which includes providing innovative educational programs that combine leadership, science & technology, and environmental stewardship.

    For additional information, please visit www.alakainafoundation.com.

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