Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Marriott Shoals Hotel & Spa Front Desk Supervisor in Florence, Alabama

As a member of our hospitality team, the primary responsibility of a Front Desk Supervisor is to provide effective leadership and supervision to the associates and ensure smooth guest arrival and departure procedures while maintaining high hospitality standards. This role is responsible for verifying the accuracy of room blocks, pre-registration, and pre-assignment of rooms, and properly assigning rooms based on room location, rate, guaranteed room types, Marriott Reward Members, or group status. This role also plays a vital role in handling guest concerns in a professional and timely manner, to find appropriate solutions and ensure guest satisfaction. The ability to empathize with guests and take swift action will contribute to creating a positive and memorable experience.

  • Assist in the training, and counseling of Front Desk associates, ensuring a skilled and motivated team to deliver exceptional guest service.
  • Maintain hospitality standards within the hotel, fostering a welcoming and customer-focused atmosphere.
  • Promptly and effectively resolve all guest concerns and requests, demonstrating a commitment to guest satisfaction.
  • Verify the accuracy of the opening count of the hotel's inventory to ensure smooth operations and availability for guests.
  • Manage and control room blocks, pre-registration, and pre-assignment of rooms, optimizing room allocation and guest comfort.
  • Ensure accuracy and completeness of all guest folios, room changes, credit approvals, and related processes for efficient guest transactions.
  • Greet guests in a professional manner, providing a warm and friendly arrival experience.
  • Thoughtfully assign rooms based on factors such as room location, rate, room selling strategies, guaranteed room types, Marriott Reward Members, or group status, aiming for guest satisfaction.
  • Issue room keys and provide escort instructions to the Bellhop, assisting guests with a smooth transition to their accommodations.
  • Answer inquiries about hotel services, and guest registration, and provide information on shopping, dining, entertainment, and travel directions, offering helpful recommendations.
  • Stay updated on in-house groups or functions and local current events, providing relevant and timely guest information.
  • Demonstrate proficiency in qualified discounts, their availability, and the application of vouchers, ensuring accurate billing and guest satisfaction.
  • Handle future and same-day reservations accurately or accommodate walk-in guests to maximize room occupancy.
  • Check-in and check-out guests in a knowledgeable, efficient, professional, and friendly manner, creating a positive and seamless guest experience.
  • Post, correct, or adjust charges to guest accounts as necessary, demonstrating attentiveness to billing accuracy.
  • Possess a thorough understanding of hotel credit, cash-in-advance, and check-cashing procedures, ensuring smooth financial transactions.
  • Maintain and complete Front Desk reports accurately, providing essential information for management and operational decisions.

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