Job Information
Lowell Observatory Seasonal Visitor Experience Associate in Flagstaff, Arizona
This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6427861
1 \| P a g e
POSITION ANNOUNCEMENT
Visitor Experience Associate
Seasonal for Summer 2024
Lowell Observatory receives over 100,000 visitors annually. The visitor experience team helps inspire visitors
wonder and interest in astronomy and other STEM related topics. Visitor Experience Associates have an
enthusiastic approach to greeting and helping visitors to the observatory that will result in increased store sales,
membership recruitment and positive visitor feedback.
Named an Arizona Top Company to Work For, Lowell Observatory (LO) is an independent, non-profit research
institution founded in 1894 by Boston mathematician Percival Lowell. We are located atop a mesa overlooking
downtown Flagstaff, Arizona, where we are steadily growing and carrying out our dual mission of astronomical
research and communication of our discoveries to the public. We strive to be a fun, collegial, dynamic place
where we inspire incredible people to do remarkable work.
RESPONSIBILITIES
? Enthusiastically welcome and greet visitors to Lowell Observatory
? Possess a positive attitude towards Lowells visitors providing them superior service.
? Understand and promote Lowell Observatorys mission to pursue the study of astronomy, maintain
quality public education and outreach programs and bring the results of astronomical research to the
general public.
? Attend and educate oneself on programming to become an informed resource for visitors.
? Inform and recruit visitors about Lowells membership program
? Learn Lowells sales software systems and be able to ring in admissions, gift shop sales, memberships
any other register transactions.
? Become knowledgeable about all products we carry i.e. telescope, binoculars, book, etc.
? Able to learn product physical locations and restock merchandise on a daily basis as well as throughout
the day as needed.
? Maintain cleanliness of visitor center lobby and restrooms throughout the day (i.e. pick up paper towels
and tissue off bathroom floor and place in the trash) and restock paper products when necessary
? Disinfect high touch surfaces between guest groups in the giftshop and lobby.
? Perform tasks necessary to open and close the gift shop and visitor center, including turning alarm on
and off, counting cash, turning registers on and off and resetting store product, etc.
? Check email, website and daily task lists in order to have complete understanding of public program-
related activities going on at Lowell Observatory
? Communicate information about daily public program happenings to visitors and staff
2 \| P a g e
? Answer phone and be able to answer callers questions or direct them to the correct person and/or
provide contact information
QUALIFICATIONS AND EXPECTATIONS
? Ability to work varied hours/days including nights, weekends, and holidays.
? Demonstrate effective sales techniques
? Demonstrate a high level of integrity in the proper processing of customer transactions
? Candidates must possess basic math skills
? Demonstrate cash handling experience
? Willingness and ability to learn
? Must enjoy interacting with people
? Strong communication abilities
? Strong attention to detail
? Reliability
EXPERIENCE AND EDUCATION
High school diploma or general education degree (GED) is required. Prefer one-year excellent guest service and
one-year cash handling, or an equivalent combination of education and experience.
WORKING CONDITIONS
This position requires long periods of standing, bending, stretching, and reaching. Speaking and listening, both in
person or while using the telephone. Ability to lift boxes of merchandise up to forty pounds onto a wheeled
devi ce for moving from building to building. Some work on displays may require a ladder with 2-4 steps. Moving
throughout the campus, on sometimes uneven terrain, sometimes in low light. Reasonable accommodations
may be made to enable individuals with disabilities to perform essential functions.
Status: Part-Time/Hourly
Term: Seasonal: May through August 2024 with possibility of extension and/or
promotion into regular employment.
Compensation: \$20/hour
Hours: 20-25 hours per week
FLSA Classification: Non-Exempt
Benefit Eligible: See below*
Location: Lowell Observatorys Mars Hill Campus- Flagstaff, AZ
To Apply: Please send the following documents to jobs@lowell.edu
? Standard Application (www.lowell.edu/careers)