Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Robert Half Help Desk Analyst II in Fitchburg, Wisconsin

Description

PART TIME - Noon-5pm Monday-Friday

Helpdesk - Heavy Mac Support

We are offering a contract to hire employment opportunity for a meticulous Help Desk Analyst II in Fitchburg, Wisconsin. This role involves providing support to MacOS and Linux systems, utilizing Zendesk and other ticketing systems for problem-solving, and maintaining a customer-focused approach to ensure high customer satisfaction.

Responsibilities:

• Provide support for MacOS and Linux systems, troubleshooting issues and ensuring systems run smoothly

• Utilize Zendesk and other ticketing systems to manage, prioritize, and resolve IT support tickets

• Apply problem-solving skills to identify, investigate, and resolve technical issues

• Maintain a customer-focused approach, prioritizing customer satisfaction and delivering high-quality customer support

• Follow established processes and procedures to ensure consistent and efficient operations

• Provide customer support for Mac computers, troubleshooting hardware and software issues as needed

• Collaborate with the customer success team to ensure a seamless customer experience

• Assist with basic troubleshooting tasks and help customers navigate our products and services

• Track trouble tickets and follow up with customers to ensure issues have been resolved

• Continuously improve customer experience and satisfaction by proactively identifying potential issues and solutions.

Requirements • Minimum of 2 years of experience in a Help Desk Analyst role or similar

• Proficient in Mac OS and Mac Computers

• Familiarity with Linux

• Experience with Zendesk or similar customer support software

• Strong understanding of Basic Troubleshooting and Trouble Tickets

• Proven track record in Customer Support, Customer Success, Customer Satisfaction, and Customer Experience

• Excellent problem-solving and communication skills

• Ability to work in a fast-paced environment and handle multiple tasks concurrently

• Strong attention to detail and ability to prioritize tasks

• Bachelor's degree in Computer Science, Information Technology, or related field preferred

• Strong written and verbal communication skills

• Ability to work well in a team environment and collaborate with various levels within the organization. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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