Job Information
Community Health Network Patient Account Representative DME Customer Service /Intake in Fishers, Indiana
Patient Account Representative DME Customer Service /Intake
Job Ref
2305788
Category
Administrative & General Support
Job Family
Customer Service
Department
HME-Operations
Schedule
Full-time
Facility
Home Health Fishers
9894 E 121st Street
Fishers, IN 46038
United States
Shift
Day Job
Hours
Monday through Friday 8:00AM to 5:00PM
Join Community
Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, “community” is still the heart of our organization. It means providing our neighbors with the best care possible, backed by state-of-the-art technology. It means getting involved in the communities we serve through volunteer opportunities and benefits initiatives. It means ensuring our dedicated caregivers can learn and grow to stay at the top of their fields and to better serve our patients. And above all, it means exceptional care, simply delivered — and we couldn’t do it without you.
Make a Difference
The Patient Account Rep – DME/Customer Service is responsible for answering phone calls and processing electronic orders for various Community Health Network physicians for patients that are in need of Durable Medical Equipment (DME). This role will include verifying patient insurance benefits, requesting prior authorizations, reviewing and creating patient records in the appropriate EMR system, qualifying equipment provided based on insurance requirements, creating sales orders and communicating with dispatch regarding delivery. This position will be responsible providing excellent customer service to patients. This role will require an on-call rotation for patient emergency needs and requests. The position does have the possibility to be remote for qualified team members.
Your exceptional Skills and Qualifications
• Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans
• Ensures confidentiality of patient records
• Meets productivity standards designated by the department
• Meets QA standards designated by the department
• Two or more recent years of experience in healthcare customer service and/or billing required
• High School Diploma or GED required
• Previous experience with Brightree Billing EMR preferred
• Previous DME experience preferred
• Current knowledge of Medicaid, Medicare, and Commercial insurance required
• Two or more recent years of experience using Microsoft Office Suite required
• Testing for specific job functions may be required for consideration of this position
Why Community?
At Community Health Network, we build teams that deliver exceptional care through empathy, communication and collaboration. We consider ALL an integral part of the exceptional patient experience. We PRIIDE ourselves on not having employees but Caregivers. Join our Community as we make a difference in your community.
Caring people apply here.
Community Health Network complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Community Health Network does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.