Student Veterans of America Jobs

Corporate Service Manager, Leasing Req # 2024-2990 Job Locations US-WA-Fife Category Service Type Regular Full Time About Us Headquartered in Portland, Oregon, TEC has 30+ locations from Seattle to San Diego to the Midwest, serving thousands of customers across Washington, Oregon, California, Nevada, Arizona, Nebraska, Iowa and South Dakota. TEC Equipment features Mack and Volvo heavy-duty trucks, Hino and Isuzu medium duty trucks, Wabash trailers and Cottrell auto transport trailers. We offer a large and desirable inventory of new Mack and Volvo heavy-duty trucks and all makes of used trucks. Our full-service line-up also features quality parts, state-of-the-art service, collision centers and fuel, leasing/rental, financing, and insurance. Our locations are authorized service centers for Mack, Volvo, Cummins, Meritor, Eaton and Fuller warranties. TEC truly offers the convenience of one-stop shopping for all trucking-related needs. Overview The Corporate Service Manager (CSM) reports directly to the Director of Corporate Operations for Leasing and, as the head service shop operations, is responsible for balancing the competing goals of maximizing fleet uptime, minimizing fleet cost, and achieving best in class customer satisfaction. This position develops, monitors, and maintains a robust system of management for fleet performance and service shop operations. The CSM works with the Director of Corporate Operations and Region Operations Managers, and Region Directors and ensures the corporate staff and field teams work cohesively to surpass service shop and fleet performance benchmarks. They are the resident expert in service shop processes, maintenance and repair practices for all products rented / leased, fleet cost management practices, safety and facility upkeep, and customer satisfaction drivers. They build processes and employ scalable systems of management to distill their expertise throughout the organization. The CSM consistently advances the organizational capability of service shop operations and corporate service shop support departments to surpass customer expectations, maximize uptime, and mitigate costs. Key areas of Responsibility include: Customer Loyalty Fleet Uptime Fleet Costs Service Shop Operations Vendor Relationships Mobile Service Operations Emergency Break Down Response Operations Parts Procurement and Inventory Management Org Design, Training, and Coaching of Service Shop Warranty and Future Corp. Support Departments for Service Shops Facility Standards and Safety Responsibilities Maintain and develop a robust system of management that ensures service shops meet or exceed the needs of customers. Work with the Director of Corporate Operations to develop a feedback loop with customers that measures satisfaction. Work with the leasing VP and Director of Corporate Operations to develop a set of qualitative metrics that predict customer satisfaction including, fleet uptime metrics and service shop quality metrics. Work closely with Region Directors, Region Operations Managers, and Service Managers to instill a culture committed to solving customer problems and finding ways to crate "wow" moments for customers. Advance the capability leasing service shops and corporate service shop support departments. Focus on improving the talent through training, coaching and / or recruiting people with improved competencies. Seek opportunities to create / acquire new & different technologies or processes. Apply an expert understanding of general financial acumen and link the impact of fleet management and service shop operations to financial results. Work with Directors and VP's to ensure growth plans factor in the appropriate costs and or improvements to meet margin a