Student Veterans of America Jobs

The Admissions Coordinator (Evenings 3p-11p) is responsible for gathering relevant pre-admission patient information accurately & in a timely manner, interpret the information & determine admission suitability or the need for higher level clinical screening. This position will respond to patient, family or professional referent calls promptly & with a high degree of sensitivity, courtesy, & professionalism. Intake Coordinator will project a warm & friendly demeanor to all patients, families, & referents. ESSENTIAL JOB FUNCTIONS/DUTIES/RESPONSIBILITIES: Provide excellent customer service & communicate effectively with Gosnold customers including patients, families, health care providers & other referring parties. Upon admission, determine preliminary payer status & verify health insurance coverage. Prepare & maintain accurate & complete electronic/paper patient records, reflecting current level of care & other pertinent information. Initiate financial interviews with clients, as necessary & collect relevant documentation & money. Assist with follow-up & collection activities to insure client payment for services. Communicate with other departments to insure maximum utilization & reimbursement. Clearly & accurately communicate knowledge of the programs in the Gosnold service line & optimize referrals to Gosnold inpatient, residential, family, or outpatient programs. Retain knowledge & awareness of key Gosnold referral accounts, i.e. clinical/medical professionals, alumni, PCP?s, & prioritize their requests accordingly. Process patient records in accordance with established Gosnold standards, complete admission data entry accurately & in a timely manner. Respond to general information requests (e.g., Twelve -Step meetings, etc.) by directing callers to websites or other information sources. Interface with all levels of management & peers in a manner that promotes learning & mutual respect. Support new initiatives, seek creative solutions to challenges, & participate in department & program improvement projects. Collect & document pertinent financial & personal information relative to patient treatment. Understanding or ability to learn about systems of addiction & mental health treatment. Collect & interpret clinical information provided by referents or prospective patients. Work as an active & cooperative member of the Patient Access team. Maintain accurate admission documents & prepare statistical reports for management within established time schedules. Perform all other duties as assigned. MINIMUM KNOWLEDGE, Experience, & SKILLS REQUIRED: The requirements listed below are representative of the knowledge, skills, &/or abilities required to perform the job. Education: High School Diploma. Degree in Behavioral Health, Marketing, or a related preferred. Experience: Minimum of two (2) years of experience in healthcare or admission setting. Ability to use EMR to coordinate patient care. Skills: Knowledge of A/R systems, computerized billing, & electronic data systems. Ability to accurately enter data into an electronic health record system. Ability to multi-task & service multiple callers. BENEFITS (based on full-time employment): Blue Cross & Blue Shield health & dental insurance Vision insurance Medical & dependent care flexible spending accounts Generous paid vacation, sick, & holiday time 403b retirement savings plan with employer match Personal financial management services Life & supplemental life insurance Critical illness & accident insurance Family First caregiver benefit Employee Assistance Program Pet insurance Tuition assistance Payroll deductions for home & automobile insurance