Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

Excentium Help Desk Technician in Falls Church, Virginia

Help Desk Technician

Summary

Title:Help Desk Technician

ID:471

Department:All

Location:Falls Church, VA

Description

Help Desk Technician

Excentium, Inc. is a Service-Disabled Veteran owned small business that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations.

We have an opportunity for a Help Desk Technician supporting one of our Federal customers in Falls Church, VA.

MINIMUM CLEARANCE LEVEL: Secret CITIZENSHIP: US Citizenship LOCATION: Falls Church, VA

Responsibilities:

  • The Help Desk Specialists will provide support for incident resolution and requests reported to the service desk.

  • The Specialists are responsible for the initial assessment, triage, research, and resolution of incidents and requests regarding the use of application software tools and/or infrastructure components.

  • The Help Desk Specialists provide support through analysis and problem resolution using remote communication or through telephone contact with the client or end user.

  • Addresses and resolves incidents and requests; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents

  • Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customer issues with a professional attitude.

  • Ensures the end-to-end customer experience and provides a single point-of-contact for the customer.

  • Resolves general hardware and software problems with customers having little or no background in computers

  • Conducts component level diagnostics

  • Maintains documentation for procedures and processes, as well as maintenance logs and equipment databases.

    Requirements:

  • Current Secret Clearance

  • Associates Degree in Computer Science, Business Information System or related IT field or 3 years work experience required.

  • Required certifications: Security+; Microsoft Operating System Certification

  • Experience in Microsoft based platforms (Windows XP, Windows 7, Microsoft Office Suite, Etc.)

  • Understanding of Active Directory (Account Management, Organizational Units, Mailbox Management, Exchange features)

  • Experienced in Network, LAN, VLAN (troubleshooting and setting up printers on network, identifying network versus local based issues)

    We take pride in building a workforce with a strong Veterans focus

    Excentium offers a competitive salary and comprehensive benefits package, including medical, dental, life, disability, 401k, and paid time off. Excentium, Inc. is an equal opportunity employer.

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