Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.

Job Information

IntelliDyne Help Desk Technician - Tier 1 in Falls Church, Virginia

Help Desk Technician - Tier 1

Clearance: Active DOD Position of Trust level Security Clearance required.

Status: Non-Exempt

Responsibilities:

  • Answer calls coming into the Tier 1 Help Desk by the third ring.

  • Create a customer incident in Remedy, the call tracking software for every call answered.

  • Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.

  • Ability to assist clients with hardware and software support via telephone.

  • Coordinate with team to ensure rapid response times and follow-up with customers.

  • Ensure that all VIP calls are responded to immediately.

  • Develop professional working relationship with customer to better understand business needs.

  • Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.

  • Provide technical support to end users on a variety of issues.

  • Identify, research and resolve technical problems.

  • Respond to telephone calls, emails and personnel requests for technical support.

  • Document, track and monitor the problem to ensure a timely resolution.

  • Update and develop CAC policies and procedures.

  • Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.

  • Advise management of potential risks that may have impact on customer base and operating environment.

Qualifications:

  • DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or higher

  • Superior customer service skills a must. Strong desire to provide the highest quality of service to the customer required.

  • Superb verbal communication skills; comfortable working on the telephone and responding to calls.

  • Knowledge of Information Technology network and systems technologies, processes, and methodologies required.

Preferred:

  • B.S. Computer Science or equivalent education and experience desired

  • At least 1+ years of previous Help Desk experience.

  • At least 1+ years of previous Customer Service experience or Call Center environment.

  • 1+ years of experience in the IT field

  • Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred.

About Us

IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.

Our Benefits

  • Inclusive and supportive work environment

  • Competitive compensation package

  • Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing

  • Medical, dental, vision, 401(K) with company match

  • Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave

  • Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards

  • Wellness and mental health benefits

  • Commuter benefits

  • Flexible work options

Our Commitment to Diversity and Inclusion

We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.

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