Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

Computer World Services (CWS)Corporation Telecommunications Transition Coordinator - Entry - 1215/692/4470 in Fairview Heights, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/ada/r/jobs/7593927

Job Description


The Entry level Telecommunications Transition Coordinator will perform inventory validation, status tracking, customer outreach and training, Telecommunications Service Request (TSR) writing, problem identification and escalation, and coordinating circuit/service transitions from the legacy contract to the replacement contract(s).


Key Tasks and Responsibilities


* Utilize the Transition Support Team (TST) master Transition Database, multiple government systems and tools, and commercial vendor tools and reports to capture, validate, track, and maintain currency of all inventory related service records transitioning off of the legacy contract.


* Update spreadsheets and databases as required to maintain customer and vendor POC, email, phone number, and site information.


* Perform customer outreach including educating customers on the scope, services, technologies, of the new contracts and advise agencies on transition planning activities.


* Assist in writing customer documents required to identify their network requirements.


* Prepare and maintain customer training documentation.


* Prepare customer service ordering documents using DISA Direct Order Entry (DDOE) and/or DISA Direct Storefront (DDSF).


* Interface with DoD customers to validate technical information such as type of service, bandwidth, equipment, funding information, service point information, and approval routing information prior to the submission of the Telecommunications Service Request (TSR).


* Identify problems that could prevent service dates from being met and escalate as required.


* Actively coordinate the scheduling of service installations and cutover dates for each service.


* Telephonically participate in the conference bridge during each cutover, help resolve basic impediments, escalate more complex issues if necessary, and issue amended documentation as required.


Education & Experience


* 1-3 years in customer service operations.


* High School diploma


* Understanding of customer coordination, order entry, and scheduling - desired.


* Requires demonstrated ability to quickly learn new tools and processes.


* Requires excellent communication and customer service skills.


* Requires understanding of Excel and ability to use spreadsheets.


Certifications


* None required.


Security Clearance


* US Citizenship is required. Candidates must undergo a favorably adjudicated National Agency Check with Inquiries (NACI) as a condition of employment.


Other (Travel, Work Environment, DoD 8570 Requirements, Administrative Notes, etc.)


* No Travel required


EOE AA M/F/Vet/DisabilityEEO is the Law: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

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