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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

General Dynamics Information Technology TSS ServiceNow Subject Matter Expert - REMOTE in Fairfax, Virginia

Req ID: RQ143452

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: Other

Job Family: Cloud

Skills:

ITSM,Javascript Programming Language,ServiceNow JavaScript APIs

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Seize your opportunity to make a personal impact as a ServiceNow Expert Developer supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As a ServiceNow Expert Developer , you will be an important part of our platform support and development team.

Presently we are on the Orlando release of ServiceNow in the cloud and actively using modules within the ITSM, ITOM and ITBM suites. There is a large demand here for new capabilities in the platform and we are looking for an experienced integrator and developer to help improve our discipline in supporting this critical platform, and broaden its impact through module expansion, platform integration and automation.

The successful candidate will serve as a key technical resource regarding the configuration, development, support, and maintenance of the ServiceNow implementation and have fluency in ServiceNow design and development principles that enables them to work with external development partners and key stakeholders to develop enterprise business solutions for our customers that leverage ITIL processes and best practices.

HOW YOU WILL MAKE AN IMPACT:

  • Creation and delivery of ServiceNow solutions that take into account long-term technical architecture, process design, and ServiceNow technical standards

  • Support the engagement efforts related to Platform wide process definition, re-engineering, improvement, and gap analysis of current/future-state processes and functionality during workshops with key customer sponsors and stakeholders

  • Advise customers in their efforts to take advantage of the ServiceNow Platform capabilities in their efforts to improve their existing processes

  • Lead customer design workshops across multiple ServiceNow products and capabilities.

  • Guiding customers in completing required documentation such as business requirement workbooks for technical aspects of the solution

  • Drafting technically focused user stories, their acceptance criteria, testing strategy, and knowledge transfer while supporting customers in reviewing and approving them

  • Guides and provides ad-hoc oversight/training for the customer’s future system administrators throughout the engagement

  • Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development

  • Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes

  • Develop required integration components (SSO, LDAP, etc.) with multiple systems

  • Develop required portal components

  • Develop required scoped applications

  • Prepare all customer-facing deliverables focused on the technology and responsible for the quality of configured/developed solution

  • Juggle multiple and complex projects/initiatives

  • Promoting continuous improvement practices for delivery/engagement materials

  • Supporting specific sales activities when required, including level of effort estimates and writing proposals.

  • Providing training and mentoring to other members of the ServiceNow delivery team and partner ecosystem upon request

  • Up to 25% travel annually, driven by customer needs

WHAT YOU’LL NEED TO SUCCEED:

  • Technical Training, Certification(s) or Degree, and 10+ years of relevant experience

  • 5+ years of ServiceNow configuration/development experience including complex customizations, scoped applications, integrations, and portals

  • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems

  • Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

  • Experience with data management, database design, and database concepts

  • Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies

  • Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity

  • Proven team player and team builder

  • Flexibility to support issues or planned activities after hours, weekends and holidays as needed

  • Secret Clearance or ability to obtain and maintain

  • ServiceNow Certified System Administrator certification, or ability to obtain within 30 days of start

  • ServiceNow Certified Application Developer certification is a plus

GDIT IS YOUR PLACE:

  • Full-flex work week to own your priorities at work and at home

  • 401K with company match

  • Comprehensive health and wellness packages

  • Internal mobility team dedicated to helping you own your career

  • Professional growth opportunities including paid education and certifications

  • Cutting-edge technology you can learn from

  • Rest and recharge with paid vacation and holiday

#GDITServiceNowPractice

# NatchJobs

COVID-19 Vaccination: GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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