Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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OneMain Financial Escalation Specialist Intermediate in Evansville, Indiana

This position is part of a customer-focused team responsible for resolving complaints, coordinating all complaint capture, resolution, reporting, and root cause analysis across OneMain, driving change directly and through effective organizational partnerships. The Specialist Intermediate is responsible for providing exceptional service and support to OneMain customers.

In the Role

  • Provides exceptional customer service daily.

  • Establishes effective professional rapport with customers and business partners.

  • Plans, organizes, and prioritizes own work routine to meet established schedule.

  • Supports the activities of the Executive Office of Customer Care.

  • Interacts, collaborates, and works with all levels of the OneMain organization.

  • Handles complex issues that require subject matter expertise.

  • Escalates issues to Executive Office of Customer Care management and/or within the organizational unit(s), as required.

  • Responsible for walking the customer through the resolution process and provides a resolution for most complex customer situations of which business units are unable to resolve.

  • Responds to a variety of customer concerns using exceptional customer service daily

  • Positively impact the customer’s experience and overall customer retention.

Requirements

  • High School Diploma/GED

  • 1-2 years of customer service in escalations environment

  • Possesses exceptional verbal and written communication.

  • Strong problem solving and critical thinking skills.

  • Thrives in a fast-paced environment, well organized, and works well under pressure.

  • Positive, motivated, and self-driven.

  • Ability to make productive contributions in a team-focused environment.

  • Proficient in the use of Microsoft Office.

Preferred:

  • Complaint handling experience preferred.

Previous experience in a production environment preferred

OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

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