Social Security Administration Social Insurance Specialist (Claims Specialist - ICTAP) in Eugene, Oregon

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Duties
Summary

APPLICATIONS WILL ONLY BE ACCEPTED FROMthose eligible for the Interagency Career Transition Assistance Program (ICTAP) in the Eugene, Oregon commute area.

In order to be eligible for ICTAP, you must occupy or have been separated from a position in the same local commuting area at the GS-11 level or higher; or on a career ladder position leading up to a GS-11 or higher.

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Responsibilities
  • Conduct interviews and help claimants develop their claims for retirement, survivors and disability benefits and/or supplemental security income.
  • Work with claimants to establish their continuing eligibility for payment, assist claimants in filing for administrative appeals, adjudicate claims and authorize them for payment, provide referral services.
  • Identify and investigate potential program abuse.
Travel Required

Not required

Supervisory status

No

Promotion Potential

11

  • #### Job family (Series)

0105 Social Insurance Administration

  • Requirements

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Requirements
Conditions of Employment
  • Proof of ICTAP or VEOA eligibility required
  • U.S. Citizenship required
  • Selective Service Registration, if applicable (www.sss.gov)
  • Background and/or security investigation required
  • Job offers are contingent on background / security investigation results.
Qualifications

Must be met by the closing date of the announcement:

For GS-11:Fifty-two weeks of specialized experience at least equivalent to the GS-9 level. Examples of specialized experience include developing, examining, investigating or authorizing of claims under a program for SSA benefits, health insurance, pension plan, income maintenance or related programs.

NOTE: Your resume must indicate both a beginning and ending date and the number of hours worked per week for each position you've held.Your beginning and ending dates must include a month and year, and you should not use a range of hours (i.e. 20 - 30) to indicate the number of hours per week you worked. Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period, you will be credited with 6 months of experience).

In addition to the minimum qualifications, applicants must be eligible underfollowing category: * Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP) who have held a GS-11 or above; or on a career ladder position with full performance level leading to the GS-11 or above. (For additional information regarding ICTAP eligibility, please visit: https://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ctapguideline.pdf Qualification requirements must be met by the closing date of this announcement.

SELECTIVE PLACEMENT FACTOR:

MEET AND DEAL PANEL INTERVIEW- Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the Meet and Deal panel interview, you will not qualify for the job.

Education

Substituting Education For information on substituting education for experience, visit http://www.opm.gov/qualifications/standards/group-stds/gs-cler.asp

Substitution of education for general and specialized experience will be made in accordance with the OPM Operating Manual, Qualification Standards for General Schedule Positions.Employees who are substituting education for experience must provide official transcripts upon selection.

GS-11: Ph.D. or equivalent doctoral degree, or successful completion of three full years of progressively higher level graduate education leading to a Ph.D. or equivalent degree, or LL.M.

Combining Education and Experience: Experience and graduate level education may be combined to meet the minimum qualification requirement.

Note: One year of full-time graduate education is considered to be the number of credit hours that the school you attended has determined to represent one year of study. If this information is not provided, we will consider 18 semester/27 quarter hours to be equal to one year of full-time graduate study.

If selected, you may be required to provide your official college transcripts prior to the effective date of the personnel action placing you into the new position. Experience and education will be computed as percentages of the overall requirements and must equal to 100 percent when combined.

NOTE: Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. It is the applicant's responsibility to acquire U.S. Certification and provide it at the time of application. For a list of Credential Evaluation Services, log on to: http://www.edupass.org/admissions/evaluation.phtml

Additional information

This position is being filled on a permanent full-time basis.

This announcement may be used to fill additional unanticipated vacancies within the next six months.

The full performance level of this position is GS-11.

LOCATION: The position is located in the Eugene District Office, 2504 Oakmont Way, Eugene, OR. This location offers flexible work schedules. One or more positions may be filled,.

Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. See www.sss.gov.

Additional selections may be made for this vacancy six months from the closing date of this announcement.

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How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In addition to the minimum qualifications, applicants must be eligible under the following category:

  • Displaced or surplus Federal employees eligible under the Interagency Career Transition Assistance Plan (ICTAP). ICTAP applicants must also be well qualified for the position. Well-qualified is defined as having knowledge, skills, and abilities that clearly exceed the minimum qualification requirements for the position. Under numeric rating procedures, qualified ICTAP applicants must receive a rating of 85 or higher to be eligible for selection.

The evaluation you receive is based on your responses to the questionnaire. Your resume and supporting documentation will be compared to your responses to the occupational questionnaire, which is designed to capture the desired competencies for this position. These competencies include: * Knowledge of principles, objectives, policies and procedures of a benefits entitlement programs * Ability to research, interpret and apply standards, directives, policies and legislation. * Ability to communicate orally. * Ability to communicate in writing. * Skill in using online technology and automation tools. * Ability to manage multiple priorities and balance workloads. Please make sure you answer all questions and follow all instructions carefully. Errors or omissions may affect your evaluation. The questionnaire takes approximately 15 minutes to complete. To preview the questions, click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/10310101

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Background checks and security clearance
Security clearance

Public Trust - Background Investigation

Drug test required

No

  • Required Documents

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Required Documents

You must submit supporting documentation by the closing date of the vacancy announcement to claim certain types of preference or qualify on the basis of education.

INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP): ICTAP provides eligible displaced Federal competitive service employees with selection priority for competitive service vacancies. To receive selection priority, candidates must meet the requirements for the Well Qualified category as described in the vacancy announcement. Candidates must also provide:

  • proof of eligibility with your application. Such proof may include a copy of your written notification of ICTAP eligibility or a copy of your separation Notice of Personnel Action, (SF-50); and
  • proof of your most recent performance rating of at least "fully successful" (Level III) or equivalent. For more information visit http://www.opm.gov/rif/employeeguides/careertransition.asp.

PROOF OF EDUCATION: If you are qualifying on the basis of education or satisfying an educational requirement, submit a copy of your transcripts with the course title, number of credits, grade, and date of completion. To qualify, the degree must be from an accredited college or university recognized by the U.S. Department of Education. Education completed in a foreign institution must be certified as equivalent to coursework completed at a U.S. college or university. Certification of equivalency must be submitted at the time of application. For a list of Credential Evaluation Services, log on to: Credential Evaluation Services.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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Benefits

A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered.

  • How to Apply

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How to Apply

To apply for this position, you must provide a complete Application Package which includes: 1. Your Resume 2. The Occupational Questionnaire 3. Additional Required Documents, if applicable (see Required Documents section)

The complete Application Package must be submitted before midnight (EST) on 09/20/2018.

To begin the process, click the Apply Onlinebutton to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the occupational questionnaire. Please ensure you click the Submit My Answers button at the end of the process.

If you use assistive software or an adaptive device, or you are experiencing some other type of technical difficulty and/or otherwise require assistance with the application process, please contact Charlotte Waggoner at Charlotte.Waggoner@ssa.gov or (206) 615-2578.

Individuals with disabilities may also call us via Federal Relayusing the (voice) contact telephone provided.

Due to our security procedures, our office will not accept any applications submitted via email or standard mail. The email address is listed only for inquiries about the position or the How to Apply process.

To check the status of your application or return to a previous or incomplete application, log in to your USAJOBS account.

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Agency contact information
Charlotte Waggoner
Phone

(206) 615-2578

Email

Charlotte.Waggoner@ssa.gov

Address

Region X Area 2 701 Fifth Avenue Seattle, WA 98104 US

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Next steps

Once you have successfully submitted your application materials, you can expect to receive at least two or more of the following email notifications concerning your application status: (1) Receipt of application; (2) Qualifications status and whether your application has been Referred/Not Referred to the selecting official; and (3) Selection status for the position.

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  • Fair & Transparent
Fair & Transparent

The Federal hiring process is setup to be fair and transparent. Please read the following guidance.

Equal Employment Opportunity Policy

The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

  • Equal Employment Opportunity (EEO) for federal employees & job applicants

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Reasonable Accommodation Policy

Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits.

Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when:

  • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job.
  • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace.
  • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events.

You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis.

Learn more about disability employment and reasonable accommodations or how to contact an agency.

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Legal and regulatory guidance
  • Financial suitability
  • Social security number request
  • Privacy Act
  • Signature and false statements
  • Selective Service
  • New employee probationary period

This job originated on www.usajobs.gov. For the full announcement and to apply, visit www.usajobs.gov/GetJob/ViewDetails/511014400. Only resumes submitted according to the instructions on the job announcement listed at www.usajobs.gov will be considered.

Open & closing dates: 09/15/2018 to 09/20/2018

Service: Competitive

Pay scale & grade: GS 11

Salary: $61,218 to $79,586 per year

Appointment type: Permanent

Work schedule: Full-Time