Job Information
MCPc Holdings, Inc. Administrative/ Analyst Helpdesk in Erie, Pennsylvania
MCPC is a global endpoint management company focused on improving performance, security and sustainability for our clients. MCPC has a purpose, a strategy, and a set of values that animate everything we do. We provide a wide range of services to our clients including Managed Security, Technology Logistics, IT Talent Solutions and IT Asset Management and Disposition. MCPC has consistently been recognized as one of the top companies in the area to work for and we are proud to have employee retention rates that far exceed the national average. MCPC has a strong commitment to Diversity and Inclusion as well as our Early Talent Program that offers opportunities for people of every education level. MCPC also has a strong commitment to giving back to the community through a variety of means including The Foundry, www.clevelandfoundry.org, which was created by our Founder/Chairman Michael Trebilcock.
Alpha Helpdesk: First line of Support for Sourcing and Suppliers
Vendor Setup/Change Requests
Supply Chain Connect (SCC) Support
Payment Issue Resolution
Supplier Data Management
Management of Service Deliverables to SLA’s
Training of resources on processes
Excellent Communication Skills (verbal and written English)
General Purchasing System Skills
Proficient with Microsoft Office (Excel, Word, Access, PowerPoint, Outlook)
Customer Service
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.