Student Veterans of America Jobs

Reference #: ca863686-65ae-4d66-8022-70127ad9eca0 Description

Welcome! You made it to the job description page! At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE>me. To be sure you align with our company mission, vision, values, and culture reference the information below. Company Culture is at Our Core If there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongs. Everything we do is in the best interest of all of us. What WE Believe Our Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships. Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones. Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly. Company Perks: Quick Reference Competitive compensation with career growth opportunities, job security, annual increases, and bonus potential Nationally recognized 401K with up to 10% company match that helps you prepare for your future A multitude of benefits and incentives to stay mentally and physically healthy Associate Tuition Assistance - WE may help cover the cost for your continuing education courses or degree Affordable cost sharing arrangement for three different medical plans, dental plan and vision plan 11 paid holidays and plenty of paid time off for life, vacations, staycations, and rest WE commit to providing a healthy work/life balance - to support all the other parts of life that are important to you WE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your way With faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new child Make an impact through volunteering with one of our local charities or enjoy networking with our members at a local community event WE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunities Opportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our five established Associate Resources Groups (ARGs) Women in Leadership Diversity, Inclusion and Belonging Care Connections Rewards & Recognition Cultural Evolution Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphere Join a company that grows with you - personally and professionally The purpose of the Customer Service Specialist position is to provide excellent member service by expanding account relationships and resolving account related problems, questions and issues over digital channels and the phone to ensure high levels of membership satisfaction with the Credit Union products and services. This role has no budgetary responsibility, has moderate supervision of work, and requires a significant level of trust and strong attention to detail in order to perform the essential job functions. The Customer Service Specialist is responsible for providing account services and promoting products and services. This includes providing technical support for banking platforms, providing member support for fraudulent, high-risk transactions, and account maintenance. This includes, but is not limited to, providing members with account information, account maintenance, assisting with troubleshooting mobile banking issues. Assisting members with financ al services needs in addition to researching complex member issues. Processing Certificate Maturity Notices, resolving ATM, ACH, and Debit Card disputes, reviewing stop payments, and assisting members with wires and account security. This position is also responsible for providing member education and cross selling appropriate services. EDUCATION: General and business knowledge equivalent to a high school diploma EXPERIENCE: 1-2 years of related experience in retail financial services and customer service SKILLS: * Strong analytical, ingenuity and problem-solving skills * Strong written communication and interpersonal skills * Decision making requires judgement and ingenuity * Strong organizational and time management skills * Solid consulting ability * Technical and professional knowledge of retail banking products policies, procedures, and industry regulations PREFERENCES: * None CORE COMPETENCIES: * Effective knowledge * Accountability and self-management * Teamwork and leadership * Communication * Innovation and problem-solving WORKING CONDITIONS/PHYSICAL DEMANDS: * Ability to communicate effectively in English, both orally and in writing * Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading * Ability to sit for extended time periods * Sufficient manual skill for operation of PC keyboard and other standard office equipment * Ability to travel, including occasional overnight travel * Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects #LI-DS1

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities