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Crane Aerospace & Electronics Help Desk Technician in Elyria, Ohio

Help Desk Technician

Location OH, Elyria

Department Information Technology

Employment Type Full Time

Crane Aerospace and Electronics has an exciting opportunity for a Help Desk Technician at our Elyria, OH location.

About Crane:

Crane Aerospace & Electronics supplies critical systems and components to the aerospace and defense markets. You’ll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Our Crane Aerospace & Electronics Elyria facility has been a bedrock in the community-friendly town of Elyria, Ohio, for more than a century. Known for our excellence in pumping technology, our Elyria site produced the first-ever positive displacement pump for high performance piston engine aircraft and even supplied pumps for Charles Lindbergh in the 1930s. We have more than 150,000 fuel and lubrication pumps in service today and are proud to offer custom thermal management system solutions for a range of next-gen applications. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

The Help Desk Technician is responsible for deploying IT applications and providing customer support. The role will support incident requests, servicing requests, and technical projects.

Essential Functions:

  • Provide Client Services Support which include 75% remote using IT Remote Tools.

  • Install and configure approved hardware and software in adherence to Crane Aerospace & Electronics rules and naming conventions.

  • Support upgrading and repairs of PC hardware and troubleshooting of PC software.

  • Support and troubleshoot business standard application software/

  • Perform migrations and workstation configuration maintenance using receipt of service checklist/

  • Support printers and VOIP technology.

  • Respond to IT Hotline Voicemails.

  • Strictly abide by processes, policies, and procedures.

  • Any other task assigned by IT Manager or Leadership.

Non-Essential Functions:

  • Maintain inventory of spare parts.

  • Support special projects following IT Manager Project Plan.

Minimum Qualifications:

  • Experience: 2+ years relevant experience in companies of comparable size and organizational complexity.

  • Knowledge: Technical knowledge of computer equipment operation, testing, and maintenance, software installation, upgrading, and support, Microsoft operating systems (Windows 10), computer deployments and system imaging (SCCM).

  • Skills/Abilities: Strong customer service skills; Excellent verbal and written communication skills; Ability to work effectively on a team and with the customer community; Skill in troubleshooting, analysis and problem solving.

  • Education/Certification: High school diploma or GED

  • Eligibility Requirement: This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).

Working Conditions:

  • Standard office environment.

  • Work requires substantial visual concentration on detail.

  • Manufacturing operations may require the use of safety equipment to include but not limited to eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE.

  • May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust, or fumes.

  • Must be flexible to work overtime, weekends, and on-call.

  • Standing: 10% *percentage is approximate and may vary depending on work task

  • Sitting: 90% *percentage is approximate and may vary depending on work task

  • Lifting (in pounds): up to 25 pounds

  • Pushing (in pounds): up to 50 pounds

  • Mental/Visual: use of computer, calculator

  • Workspace (line, cube, etc): cubicle/desk

Top Benefits:

As a team member at Crane Aerospace and Electronics, you’ll enjoy:

  • Benefits: Health care, dental, vision, life and disability insurance starting the first day of the month

  • Time Off: 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

  • 401k Retirement Plan: 401k plan with company match

  • Education Reimbursement: eligible after 90 days of employment

You can see a list of our benefits at or visit our website at for more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status or any other characteristic protected under federal, state, or applicable local law.

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