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Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

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Job Information

HARDINGE Customer Service Representative in Elmira, New York

Customer Service Representative

Open Date 8/30/2024

Shift -not applicable-

Category Customer Service

Division Hardinge Inc

Location Elmira, NY

Remote Position Y/N

Full-Time/Part-Time Full-Time

Exempt/Non-Exempt Non-Exempt

Description

The Customer Service Representative is responsible for interacting with customers, distributors, and Hardinge field and in-house personnel to answer questions, identify solutions, provide quotes, and place orders. This position is in a demanding, fast-paced environment and requires excellent attention to detail to ensure accuracy and follow through.

The requirements for this position are as follows:

EDUCATION:

High School Diploma required. Associate Degree in a related field preferred.

EXPERIENCE:

A minimum of 3 to 5 years of experience in a customer service environment as well as experience in a manufacturing setting is preferred. Proficiency in Microsoft Office (Word, Outlook, Excel) is required; experience with JD Edwards (Oracle based), and Evolve is preferred. Other qualifications include time management, team player, multi-tasker, driven, enthusiastic, detail oriented, and patient.

REPORTS TO: Customer Service Manager

LOCATION: Elmira, NY

RESPONSIBILITIES:

  • Effectively communicate using various channels such as phones (direct and via Evolve), live-chat, emails, customer portals, and in-person.

  • Provide timely and accurate customer support for all questions, requests and complaints in a manner that maintains and strengthens the customer relationship.

  • Process quotes and perform follow-up activities to generate sales.

  • Process purchase orders in a timely and accurate manner; monitor production timelines and expedite deliveries per customer requests.

  • Interact with engineering, manufacturing, and supervisors to develop excellent product knowledge, in order to support customer selection of best products to fit their needs. Participate in cross-training to expand knowledge base.

  • Work effectively and seamlessly as a member of the team to present a One Team, Customer First attitude with every interaction.

  • Other duties as assigned.

PAY RANGE: $18.00 - $22.00, Salary Non-Exempt

We offer a competitive salary and benefit package including health insurance, life insurance, 401(k), paid vacation, paid holidays and long-term disability.

Hardinge Inc. is an Equal Opportunity Employer, Veteran/Disability

About the Organization Forkardt Hardinge WorkholdingFor over a century, Forkardt & Hardinge have been at the forefront of precision workholding solutions. Our legacy of excellence continues to set the industry standard, ensuring that your machining operations are as efficient and accurate as possible. We help you achieve the tightest tolerances and the highest quality parts that stand up to the rigors of your toughest machining tasks. Whether you need collets, chucks, rotary tables, or custom workholding solutions, our Workholding offers a comprehensive range of products to meet your specific needs. Our industry-leading innovation is driven by our research and development to bring you the latest advancements in workholding technology that is trusted by small and large machining professionals worldwide.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.

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