Citigroup Project Senior Group Manager – Product Integration in Elk Grove Village, Illinois
Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. For the past 200 years at Citi, we have a drive to help clients move from ambition to achievement. Our company has been one of the foundational components of today’s modern financial infrastructure—this gives us a level of unmatched expertise in tackling the world’s most complex challenges and connecting across capabilities to enable lasting progress for our clients. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all.
Citi’s North America Consumer Bank has a unique opportunity to leverage its consumer relationships and footprint, state of the art technology and leading consumer banking position to deliver customer value in a targeted and impactful way.
Citi Retail Services (CRS) is a leading provider of private label and co branded consumer and commercial credit card products across the U.S. and Canada. CRS services nearly 90 million accounts for many iconic brands, including Best Buy, ExxonMobil, Macy's, Sears, Shell, and The Home Depot, among others. The business also provides retail industry expertise, including digital integration, transaction data analytics, and fully integrated marketing and loyalty programs.
The Retail payments & lending landscape continue to evolve rapidly as merchants and customer behaviors and preferences shift towards new fintech-focused digital experiences and channels. As such, Retail Services is building out a new business segment - Connected Commerce - a platform business that industrializes existing Citi products and services for omni channel transactions through digitally-led small- to mid-sized partners to create a new form of scale through a partnership “Stencil”.
The Product Integration Workstream Leader will work with a set of peers to construct a team that will ultimately build and run this segment of the Retail Services business. The combined organization will be responsible for facilitating the growth and evolution of Stencil over iterative generations to drive sales and loyalty through our merchants by offering world class digital credit products, seamless digital servicing and digitally led integration tools.
As the leader of Product Integration, you will be responsible for working across Citi to deliver an integrated lending product set (using existing and new products and capabilities – PLCC, Installment Lending, BNPL, etc.) to merchants and consumers that enable financing at point of sale.
Job Description – System Generated
The Project Senior Group Manager manages multiple teams through other managers. In-depth understanding of how own sub-function contributes to achieving the objectives of the function. A good understanding of the industry, direct competitors' products and services, is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the relevant part of the business, combined with a solid conceptual/practical grounding in both the function and/or area of expertise and related subject areas. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication/negotiation may be necessary. Responsible for executing functional strategy in area managed. Determines approach to implementing functional strategy. Accountable for end results, budgeting, planning, policy formulation and contribution to future strategy of the area(s). Impact reflects size of team managed, strategic influence on the business and interaction with other functions or businesses. Full management responsibility for multiple teams, including management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. May be doing involved or responsible for diverse (cross-discipline) activities. Typically, a direct report to a C16 role and function as an intergral member of the functional leadership team within a country/site location, job family, or line of business.
Manages the Project Management area by applying a broad and comprehensive understanding in multiple functional areas as well as underlying business principles.
Provides strategic direction and feedback with respect to initiative or project creation, alignment to business goals, stakeholder management, executive communications and the like.
Manages project team which could include matrix management of director level, senior project manager level and other staff, as appropriate.
Builds and manages relationships with key stakeholders, organizations and business heads.
Collaborates with senior management on cross functional areas and other projects, as appropriate identify and drive resolution of issues, including those outside established projects of work.
Collaborates with stakeholders to ensure project scope definition meets business objectives and with project sponsor to ensure business case/cost benefit analysis is in line with business objectives.
Manages the communication of status, issue, and risk disposition to all stakeholders, including Senior Management, on a timely basis.
Identifies risks which impact project delivery and ensure mitigation strategies are developed and executed when necessary.
Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
Leads the identification and drive resolution of issues, including those outside established programs of work.
Works with stakeholders to ensure program scope definition meet business objectives and partner with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
Assists program team in negotiating for resources owned by other departments in order ensure the program is completed within stated time lines.
Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
Manages multiple teams of employees and coach and evaluate performance and makes recommendations for pay increases, promotion etc.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications – System Generated
15+ years of experience, including 8-10+ years' managerial experience
Demonstrate a consistent track record having worked as a Program or Project Manager, Lead, PMO or department head, managing teams and large, strategic cross-functional projects.
Previous program/project management, consulting, technology and/or management.
CAPM, PMP, PgMP and/or MBA are a plusCAPM, PMP, PgMP and/or MBA are a plus
Education – System Generated
- Bachelor’s/University degree, Master’s degree preferred and managerial experience
Additional Job Duties/Description:
Engage with product delivery teams to understand roadmap, functionality and features and being delivered and launch dates; build product integration roadmap based on this
Ensure consistency and alignment across product teams in terms of UX, experience, etc….
Define approach and process steps required for integrating products into the merchant platform
Work to define process to deliver standard merchant delivery methods of the products (APIs, etc.)
Act as bridge between customer and merchant experience to ensure a seamless user experience across the end of the end of the experiences
Job Family Group:
Project and Program Management
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Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.