Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
Home View All Jobs (2,300,194)

Job Information

General Dynamics Information Technology Operations Supervisor (Service Desk) in El Segundo, California

Req ID: RQ169516

Type of Requisition: Regular

Clearance Level Must Be Able to Obtain: Secret

Public Trust/Other Required: None

Job Family: Business Operations

Skills:

IT Service Management Tools,ITSM,Service Desk

Experience:

5 + years of related experience

US Citizenship Required:

Yes

Job Description:

Operations Supervisor

Secure and expertly apply the latest technologies to advance the mission as an Operations Supervisor with GDIT. Your work in enterprise IT will help our clients overcome evolving demands and missions. Own the opportunity to accelerate digital modernization for our clients as you accelerate your career.

At GDIT, people are our differentiator. As an Operations Supervisor, you will help ensure today is safe and tomorrow is smarter. Our work depends on an Operations Supervisor joining our team to work directly with the PMO and ITSM Service Delivery Lead to build and deliver a service desk for Space Forces newest mission.

HOW OPERATIONS SUPERVISOR WILL MAKE AN IMPACT:

  • Stand up the service desk to empower the onboarding and troubleshooting of the Space Force ENIGMA project.

  • Manage quality assurance, scheduling, and coaching of Service Desk staff.

  • Work with Enigma Engineers and customer to troubleshoot and resolve Major Incidents.

  • Work with Programmers to develop Jira workflows to support Service Requests, Incidents, and Problems.

  • Train Service Desk Leads and Service Desk Agents on common incidents and issues.

  • Manage and contribute to Knowledge management system to aid in incident resolution.

  • Work with ITSM Service Lead and Functional leads to continuously develop Knowledge Base Articles (KBA).

  • Utilize Jira Service Management to track and monitor incidents and service Requests.

  • Work with Programmers to set up and manage events from the Dynatrace tool.

  • Develop technical KPIs and SLAs by capabilities tracked in tools; Draft and submit reports in a clear and understandable format for decision making and governance checking to PMO, for reporting to Space Force.

  • Manage and lead the implementation of a single pane of glass that provides key performance metrics for the systems operations that are defined within the Service Design Package(s).

WHAT YOU’LL NEED TO SUCCEED:

  • Education : BA/BS

  • Required Experience : At least 5 years' experience managing an ITSM team, with a focus on service desk, developing workflows, and training employees.

  • Required Technical Skills : Knowledgeable about ITSM tools and setting up workflows for them; Clear understanding of measuring processes and tool performance; Direct experience with Jira and Dynatrace is a bonus.

  • Security Clearance Level : Secret

  • Required Skills and Abilities: Must have people management skills and training skills.

  • Required Certification: Information Assurance Level II Certification (Security+)

  • Preferred Skills: Jira Service Management and ITIL 4 Foundations. Experience working with military organizations – preferably, Space Force.

  • Location: Onsite at LAAFB (Los Angeles, CA)

  • Travel: Up to 10%

GDIT IS YOUR PLACE:

  • 401K with company match.

  • Comprehensive health and wellness packages.

  • Internal mobility team dedicated to helping you own your career.

  • Professional growth opportunities including paid education and certifications.

  • Cutting-edge technology you can learn from.

  • Rest and recharge with paid vacation and holidays.

#GDITPriority

The likely salary range for this position is $96,000 - $144,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

DirectEmployers