Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

MAKIOS GROUP LLC Service Operator in EL PASO, Texas

Location: El Paso, TX

Department: Technical Services Team

Experience: 2 years minimum clerical experience

Job Summary

The Administrative Assistant is responsible for providing administrative and clerical services to ensure effective and efficient operations. Answering phones, filing, data processing, envelope stuffing and mailing, message delivery, running errands, picking up or dropping off packages, and other duties as necessary. You may also follow up with clients or vendors, so professionalism is a must. General Required Skills

  • Professionalism
  • Excellent communication
  • Client-oriented
  • People skills
  • Positive team attitude
  • Self-motivated
  • Self-sufficient
  • Able to follow procedures
  • Ability to document
  • Time management
  • Good writing skills
  • Analytical
  • Troubleshooting skills
  • Work effectively in a fast-paced, team-oriented environment
  • Technical understanding
  • Data entry skills

Responsibilities and Duties

  • Document notes, tickets in CRM
  • Greet and welcome walk-in guests/clients/vendors
  • Answer, screen, and forward incoming phone calls
  • Maintain office security by following safety procedures
  • Maintain strict confidentiality in all aspects of client, staff, and vendor information
  • Ability to be resourceful and proactive when issues arise
  • Multitasking and time-management skills with the ability to prioritize tasks
  • Receive and sign for incoming packages and/or mail as received and distribute accordingly
  • Scheduling - Overflow assistance
  • Communicate with Clients on service call status and changes in the schedule as needed
  • Create tickets that come in
  • Delete or merge tickets that are created as duplicates due to responses
  • Weekly workstation patch management tickets/emails
  • Make needed adjustments to the schedule as needed throughout the day
  • Ensure work is distributed on all technician's schedules. If one technician is overbooked, check if another technician can take over - Daily
  • Ensure all tickets are touched daily in all queues - Daily
  • Follow up on all Dispatch/Help-desk calendar to-dos - Daily- Clients, Vendors, Pending FedEx deliveries, etc.
  • Coordinate calls with clients as requested
  • Obtain additional information from clients as requested
  • Check with technicians when they go on-site to make sure they know who they will be working with and to confirm they have everything they need before they leave
  • Sort and organize received products/equipment for clients
  • Label and print To-Go reports
  • Print To-Go reports for incoming packages/equipment technicians bring back from client sites
  • Collect signed To-Go reports from deliveries/drop-offs to file
  • Receive mail and incoming packages
  • Greet clients / vendors / walk-ins
  • Answer phones / Transfer or take messages
  • Monitor TST box- Vendor, Junk, Inbox, Pending action, Processed mail
  • Monitor SMS, Website Chat box
  • Create and maintain filing systems, both electronic and physical
  • Establish and maintain effective team relationships with all departments
  • Follow all company policies, procedures, and business ethics
  • Perform general clerical duties to include photocopying, faxing, mailing, light bookkeeping, and filing
  • Create and modify documents and/or reports using word processing, spreadsheet, database, and/or other presentation software
  • Overflow assistance when staff are absence
  • Clean kitchen and meeting areas
  • All other duties as assigned

Competencies / Qualifications / Requirements

  • A high school diploma or GED required
  • At least two years in retail, call center, customer service preferred
  • Demonstrated ability to communicate professionally with clients
  • Experience working under pressure with multiple tasks/projects
  • Proficient computer and internet skills, including Microsoft Office Suite
  • amiliarity with Adobe tools a plus
  • Strong verbal and written communication skills
  • Strong organizational and time management skills
  • Passion for technology is a plus

Company Benefits and Perks

  • Health Insurance
  • Health Savings Account (HSA)
  • 401k contributions and matching
  • Paid Time Off
  • Holidays off
  • Coffee and snacks provided
  • Company team activities
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