Job Information
Sycuan SECURITY SHIFT SUPERVISOR-Casino Security in El Cajon, California
SECURITY SHIFT SUPERVISOR-Casino Security
Casino, 5485 Casino Way, El Cajon, California, United States of America Req #14122
Tuesday, February 13, 2024
The ancestors of the Sycuan Band of the Kumeyaay Nation existed many centuries ago as a community of people…a Tribe living together, farming, hunting and fishing to survive.
Much has changed since that time. Today the Sycuan Tribe governs its Reservation, owns and operates a Casino and a Golf Resort, and owns a number of other business ventures in the San Diego Region.
One attribute that remains unchanged, however, is Sycuan's sense of community. Sycuan is more than just a business. Sycuan is a community of people working together toward a common goal. Whether you work in our state-of-the-art Casino, our beautiful Resort, or become a staff member in our Tribal Government division, you will be part of the Sycuan family.
Job Purpose:
Supervises security operations on an assigned shift.
Job Duties and Responsibilities:
(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)
Maintains the efficiency of security floor operations by assigning duties to the Security Assistant Shift Supervisors Officers, reviewing and monitoring staff schedules to ensure adequate coverage, submitting time and attendance documentation to appropriate personnel, communicating pertinent department information to staff, guiding and coaching personnel on security policies, procedures, and mandated regulations, monitoring delivery and quality of post orders, service standards, Emergency Standard Operating Procedures, correcting out of compliance behaviors, coordinating activities for crowd control during in-house promotions, and acting as an advisor to resolve team member conflict.
Develops team members by monitoring and evaluating team member performance, identifying training needs, conducting performance appraisals, and providing counseling, guidance and corrective action as needed.
Ensures casino safety by monitoring and correcting unsafe conditions, responding to dispatched calls as needed, activating 911 calls when required, making tactical decisions in emergency situations such as fire, earthquake, flood and evacuation, maintaining the integrity of major crime scenes, assisting law enforcement personnel during evacuation and search procedures, placing individuals under arrest, determining the need for exclusions and duration, and providing security coverage during special events and color guard functions.
Promotes guest relations by remaining present on the casino floor, proactively working with other casino department managers and supervisors to ensure guest security/safety, screening and answering security inquiries, solving guest and/or safety concerns, and referring complex problems to the VP of Security/Entertainment, Security Assistant Director or Security Shift Manager.
In the absence of the Security Shift Manager, initiates hires, transfers and terminations of department staff by communication staffing needs and advertisement requirements to Human Resources, selecting and interviewing best qualified applicants, recommending final candidate selection to the Security Shift Manager, initiating progressive discipline of existing team members, recommending termination as needed, and generating the appropriate paperwork.
Job Specifications:
Education and Experience:
Essential:
• High School Diploma or G.E.D.
• 2 years' experience in casino security operations
• 1 years' supervisory experience (over 30 people)
Desirable:
Law enforcement experience
POST certification
Skills and Knowledge:
Essential:
Working knowledge of security rules, regulations, and procedures
Ability to evaluate crisis situations and make sound judgments
Ability to effectively communicate with guests and team members
Ability to prioritize and perform multiple tasks and assignments
Ability to communicate effectively in the English language
Ability to compose written documents in the English language
Ability to complete forms, documents and written reports
Ability to maintain professionalism and composure
Ability to understand and follow verbal directives and written directions
Ability to wear a radio earpiece and understand radio transmissions
Ability to accept constructive criticism
Ability to provide guidance and leadership to staff members
Ability to appear for work on time
Ability to walk and stand for up to eight hours at a time
Ability to work in a smoking environment
Desirable:
Multilingual
Supervisory/Managerial Accountability:
Direct: Security Officers, Dispatchers, and EMT's
Indirect: NONE
If you enjoy being part of a community dedicated to creating a memorable guest experience, we invite you to explore career opportunities with Sycuan and join our winning team!
Other details
Pay Type Hourly
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Casino, 5485 Casino Way, El Cajon, California, United States of America