Fortive Corporation Customer Service Representative (fixed term contract, 12 months) in Eindhoven, Netherlands
As a Customer Service Representative joining a newly acquired company you will be responsible for quote entry, order enter and other customer facing activities to build an outstanding customer experience. This role is a fixed term contract of 12 months.
Here’s where you’ll demonstrate your proficiencies:
Enter and process all incoming orders – EDI, web portal, emails and phone calls
Respond to all customer queries in a timely and accurate way
Handle customer complaints and provide appropriate solutions and alternatives within the time limits established
Maintain customer records by updating account information
Understands products and services and can answer general customer inquiries
High level of satisfaction around crafting an outstanding customer experience
Bachelor’s degree or equivalent work experience (2+ years in Customer Service related role)
Experience with MS Excel
Strong written and verbal communication skills.
Business proficiency in English and any other European language (preferably French, Italian or Portuguese)
Medical/Life Sciences work experience
Fortive (http://www.fortive.com/) is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth.
Come join our team at Advanced Sterilization Products (ASP) and be part of a global leader in infection prevention solutions for the healthcare industry. With advanced products, technologies, and workflows for medical sterilization and disinfection, ASP is dedicated to defending the lives of patients, families, healthcare workers, providers, and communities. Add your talent to our extraordinary team and help us in our mission to make healthcare safer for everyone. ASP is based in Irvine, California with core sites in Everett, Washington and Schaffhausen, Switzerland plus many more offices around the world.