Jacobs VTC Technician in Eglin AFB, Florida

VTC Technician


Jacobs is one of the world’s largest and most diverse providers of full-spectrum technical, professional and construction services for industrial, commercial and government organizations globally. The companyemploys over 74,000 people and operates in more than 40 countries around the world.

We are seeking a skilled Video Telepresence Administrator/Technician to support the 53rd Wing Technical Support Services (53rd WTSS) contract. The target candidate will have 3-6 years of relevant VTC administration and/or installation experience, working either classified or unclassified VTC systems and have a strong background configuring and managing supporting network equipment to include Cisco switches and General Dynamics encryption devices. Position will be located at Eglin AFB, FL.


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  • This position may be assigned to a subcontractor\

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Responsibilities: The successful candidate will apply his or her experience and knowledge of VTC systems and supporting network equipment to perform the following tasks:

  • Provide VTC Service desk support, to include

  • Tier I & II customer support

  • Cisco’s TelePresence Management Suite (TMS) scheduling

  • Responding to system outages and taking appropriate action(s) to alt-route and/or use available failover/back-up capabilities to meet VTC client needs

  • Conduct site surveys both remotely and on-site to determine specific requirements for new VTC system installations and/or upgrades

  • Conduct on-site VTC system installations to include assisting with end network device configurations, equipment installation and equipment configuration and check-out.



  • AS degree in Information Systems Technology or Computer Science preferred.


  • Must have TS/SCI with DCID 6/4 eligibility and investigation no older than 5 years, 6 months at the time of application.

  • Must be willing to submit to a CI polygraph.

  • Successful applicant will have 3-6 years of hands-on experience in the installation, configuration, and operation of unclassified and classified VTC systems.

  • DoD 8570.01-M IAT-I certification required (e.g. A CE, Network CE, CCNA Security, etc.) or higher.

  • Must have understanding of IP networks.

  • Networking theory in-depth understanding and CISCO switch experience.

  • Cisco TelePresence SX and Spark series systems, Cisco CMS, and VCS experience.

  • General Dynamics Type 1 encryption devices (TACLANE).

  • Audio/Video standards, H.323/SIP protocols.

Desired Skills:

  • Knowledge in Cisco TelePresence equipment to include scheduling and management using TMS is highly desired.

  • Background as client systems admin (CSA)/client systems technician (CST) highly desired.

Essential Functions

Work Environment

Office setting that includes sedentary physical effort. However, may include lifting of weight up to thirty (30) pounds asnecessary. Must be able to work well with co-workers and all levels of management. No hazards on job or unusual

environmental conditions. Periodic/occasional travel may be required to include both continental US and/or overseaslocations.

Physical Requirements

Work may involve sitting or standing for extended periods of time. Position may require typing, and reading from a computer screen. Must have sufficient mobility, including but not limited to bending, reaching, and kneeling to complete daily duties in a timely and efficient manner. There is a possibility that due to parking availability and location of work, walking moderate to long distance may be required.

Equipment and Machines

Ability to operate office equipment such as personal computer, printer, copy machine, telephone, fax machine and other equipment including desk supplies and other work related tools as required.


Monday-Friday 7:00 a.m. - 4:30 p.m. Regular attendance of scheduled hours is extremely important, but not critical, except for deadlines and meetings. Punctuality and regular attendance are necessary to meet deadlines. Must exhibit flexibility of work hours to adjust to surge situations based on critical mission requirements.

Other Essential Functions

Must demonstrate professional behavior at all times when dealing with customers, management and co-workers. Must have clear, concise and accurate communications skills in English, both verbal and written. Grooming and dress must be appropriate for the position and must not impose a safety risk to employees or others. Must maintain a positive work atmosphere by behaving and communicating in a professional manner. Independent personal transportation to work site is required. Travel to and from customer's locations may be required to support projects. This may involve airline travel. In some cases, accommodations can possibly be made for POV, if necessary. When operating any vehicle for work purposes, must wear seat belt and in addition, no cellular devices are to be used when vehicle is in motion.

The Jacobs System Lifecycle Group (SLG) enables the success of Department of Defense (DOD) and other Governmental organizations by providing unmatched systems life-cycle solutions. As a partner to our clients, we focus on innovative and cutting edge solutions that drive value. We take pride in sustaining a strong culture by remaining true to our three Core Values: We are a Relationship-based, Growth is an Imperative, and People Are Our Greatest Asset. Jacobs offers a partnership in which you can grow personally and professionally with the advantages of strong leadership, competitive compensation and rewarding career paths. Come join the team whose work is destined to have a long-range effect on future generations.


Jacobs is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. Jacobs does not discriminate in employment opportunities or practices on the basis of: race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, veteran status, or any other characteristic protected by country, regional, or local law.

Primary Location United States-Florida-Eglin AFB

Travel Yes, 10 % of the Time

Req ID: ATE00015Z