Job Information
Community Health Center of Snohomish County Dental Receptionist in Edmonds, Washington
Community Health Center of Snohomish County offers competitive wages and a comprehensive benefits package designed to address health, time off, retirement and career-advancement needs. Benefits available include health insurance (medical/dental/vision), up to 120 hours of vacation time pro-rated by FTE every 12 months, paid sick leave, 10-paid holidays, 403(b) Safe Harbor retirement plan with employer match, disability and life insurance, and more! We also offer $0.75/hour for those who test proficiently in a second language.
Job Summary
The Dental Receptionist operates as part of the team with other clinic support staff and healthcare providers. The Receptionist performs a variety of clerical, reception, and administrative or secretarial tasks: answers and screens phone calls, takes messages, schedules appointments, obtains billing information, checks in patients, and maintains and updates patient demographic data.
Knowledge, Skills and Abilities
- Reads, speaks, understands and writes proficiently in English.
- Works independently and is self-directed.
- Works effectively in team environment.
- Organizes, prioritizes, and coordinates multiple activities and tasks.
- Works with initiative, energy and effectiveness in a fast-paced environment.
- Produces work in high quantity and quality.
- Problem-solves with creativity and ingenuity.
- Remains calm and effective in high pressure and emergency situations.
- Use of multi-line telephones and other office machines.
- Proficiency in the use of Microsoft Office applications; Word, Excel and Outlook.
Preferred:
- Bilingual skills.
- Knowledge of dental terminology.
Education
- High school graduate or equivalent.
Preferred:
- Graduate of an accredited Office Skills Certification Program or related field.
- Graduate of an accredited Dental Administrative Assistant Certification program or related field.
Experience
- Customer service related experience working with the general public (1 year).
- Clerical, reception, dental assisting, administrative or secretarial experience (1 year); or a combination of equivalent education and work experience.
Preferred:
- Working with insurance/billing in a healthcare setting/insurance organization.
- Experience in a multiple provider dental practice.
- Digital imaging familiarity.
- Healthcare information systems, such as electronic health record and practice management systems experience.
- Working with low income, multi-ethnic populations.
Job Specific Functions/Performance:
Greets patients, interpreters and visitors, in person and by phone, in a prompt, courteous and helpful manner, responds to inquiries, takes messages, and provides accurate information regarding schedules and services.
Checks in, registers and schedules patients in the practice management system. Maintains appointment schedule and follows office scheduling policies.
Verifies and updates all demographic information in the electronic record at each patient visit.
Assists in managing patient flow in a timely and efficient manner. Coordinates distribution of walk-in and add-on patients appropriately. Interfaces with back office regarding walk-in patients, cancellations, recalls and delays to ensure smooth patient flow.
Routes or files documents and mail appropriately.
Assists with insurance eligibility verification.
Verifies income for sliding fee patients and assists in the completion of the sliding fee application as delegated.