Job Information
Expeditors Global Logistics Coordinator - Transcon Agent in Edison, New Jersey
Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department. The Transcon Department is responsible for all domestic transportation (air / ground / intermodal) within the Expeditors Network. In this position, you will join a team of logistics professionals working collaboratively to support our network and deliver the highest quality of service to our customers.
Ensure efficient, cost effective and timely cargo movement
Consolidate and route shipments based on profitability and customer expectations
Coordinate pickups and deliveries of location shipments
Ensure accurate and timely data entry into our operational system
Follow up on and monitor active shipments for key shipment milestones
Use departmental tools (i.e. workflow / activity reports) to execute on daily responsibilities
Ensure accurate and timely customer and service provider billing
Interact with our customers in coordinating appointments, providing milestone updates and trouble shooting.
Contribute to maintain good relationships with service providers, customers and other Expeditors departments/offices
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and looking for best practices to improve operational efficiency and productivity
Ensure all customers standard operating procedures are in place and properly documented
Meet KPI standards in accordance with the Company’s procedures
Effective manage all communication - timely responses to emails and phone requests (internal and external)
Escalation of problems to Management when necessary
Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Knowledge/ Skills:
Bachelor's degree
Interpersonal / Communication
Customer Service
Pro-active, strong organizational skills.
Great computer skills
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Expeditors offers excellent benefits:
Paid Vacation, Holiday, Sick Time
Health Plan: Medical
Life Insurance
Employee Stock Purchase Plan
Training and Personnel Development Program
Growth opportunities within the company
Employee Referral Program Bonus