Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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HelpSystems LLC Support Analyst in Eden Prairie, Minnesota

Problem Solvers. Proactive Protectors. Relentless Allies. Ready to join us? Let's get started. This position is responsible for providing world-class support to existing and potential customers. That includes responding to client inquiries ranging from basic questions about technology, to troubleshooting complex problems related to our products or connectivity issues. Technical aptitude, strong problem-solving abilities, and exceptional customer relationship skills are critical to success in this position. WHAT YOU'LL DO

  • Provide triage support for products in the Fortra portfolio to eliminate wait time and provide the best customer experience possible.
  • Work independently to take ownership of each customer request and manage their expectations to ensure timely resolution.
  • Listen to customer concerns to determine the source and various components of the issue.
  • Collect and review system data; and analyze for known issues.
  • Collaborate with team members on problem identification, analysis, and resolution.
  • Act as a face of the company to customers and represent its products in a professional manner.
  • Consult with customers to facilitate changes for best practices.
  • Work with management and team to inform them of customer issues requiring special attention.
  • Act as a point of technical escalation for team members.
  • Conduct product demonstrations with customers and assist in presenting in training sessions.

QUALIFICATIONS

  • Bachelor's degree in a technical field is preferred. Equivalent work experience is considered.
  • Strong subject matter expertise in SMTP protocol, designing email security policies, routing traffic, and handling associated DNS records required
  • 2 to 5+ years of previous software support experience required; proprietary software support experience preferred.
  • Knowledge of HTTP/HTTPS Web Proxy configuration and traffic routing
  • Knowledge of ICAP protocol
  • Troubleshooting hosted environments within AWS and Azure
  • Linux scripting experience is a plus.
  • Strong problem solving and communication skills (especially over the phone).
  • Strong collaborator with ability to work within a team setting.
  • Ability to work successfully with customers to provide problem resolution and complete required documentation.
  • Able to triage, manage, escalate, and resolve cases across multiple product lines
  • Working in a virtualized shared/team lab environment

ID:3029 About Us This is Fortra, where we're making a difference by offering a best-in-class solutions portfolio, proactively adapting to the ever-evolving cybersecurity threat landscape, and putting people first. Fortra is a cybersecurity company like no other. We're known for our innovative software and services, world-class support, and the commitment and satisfaction of employees across the globe. Our approach is different, and we're proud of that. For more information about what it's like to work for us, and learn about our culture, benefits, or perks, connect with us on LinkedIn. We Are Fortra Our people make us great. Our employees are a resilient and diverse group of global problem solvers, proactive protectors, and relentless allies, empowered to show up every day authentically, ready to fight the good fight with Fortra. Here at Fortra, we believe we're stronger when we're all stronger. That's why we're committed to supporting and empowering our employees through a host of offerings, including competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more! Visit our website to learn more about why employees choose to work for Fortra. Remember to check out our Glassdoor to learn what our employees are saying and connect with us on LinkedIn. As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, natio al origin, sexual orientation, gender identity, veteran or disability status.

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