Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

IntelAssist Operations Manager in Eastwood, Philippines

Job Description

Intelassist Inc. Is looking for an Operations Manager who has passion in providing strong leadership for the operation in supporting the company.

  • Manages day to day operations and handles Project Managers.

  • Works in tandem with the Assistant Project Managers to identify and address performance and developmental opportunities

  • Ensures accurate and timely communication of client and account issues to the Management

  • Coordinates with Business Partners, Team Leaders, Managers, IT, Admin, HR and Recruitment

  • Keeps track of employee attendance and makes sure work procedures are complied with

  • Motivates and supports team members through feedback and communication

  • Performs consistent and effective coaching sessions to address performance gaps

  • Prepares reports and presentations according to management or client request

  • Prepares and presents Weekly Business Review for the client

  • Improves quality of results by recommending changes

  • Assists in hiring and on-boarding new employees

  • Communicates company policies

  • Performs other duties as assigned

  • Seeks feedback from the client to identify improvement opportunities

  • Tracks performance against client's requirements ensuring that client's metrics are met

  • Creates systems and processes that make it easy for clients to do business with the company

  • Manages execution

Additional attributes required

  • High level of integrity and honesty

  • Optimism, calmness, and flexibility

  • Productivity and quality driven

  • Can demonstrate the ability to learn new processes

  • Independent, quick learner, and has initiative

  • Confident in working with less supervision

  • Attention to detail is a must.

  • Ability to create friendly but firm rapport with employees

  • No attendance issues

  • Amenable to working on a night shift schedule and shifting schedules

  • Amenable to working weekends and holidays, if necessary

Preferred Work Experience/Skills

  • Candidate must possess at least a Bachelor's/College Degree in any field.

  • Intermediate to advanced expertise in Microsoft Excel is required.

  • Strong customer service domain experience and excellent people management skills

  • Related experience working as a BPO manager for a minimum of 5 years

  • Managed at least 300 head counts.

  • Ability to handle multiple LOB.

  • Experience in Power BI is a plus.

  • Willing to work 100% onsite.

  • Experience in team management and performance management

  • Strong decision-making and problem-solving skills

  • Must have excellent verbal and written English communication skill

  • Strong organizational skills

WHY INTELASSIST?

We grow together. We value your effort. We aim to empower you.

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