Job Information
Dairy Farmers of America Farm Commerce Advisor in East Syracuse, New York
Position : Farm Commerce Advisor
Location : East Syracuse, New York
Requisition ID: : 27277
Proactively serve all farmer owners of DFA and its affiliate co-ops by educating and informing them about DFA Farm Supplies and its offerings. Responsible for accurate and timely order entry and building customer relationships with members.
Location : this position is open to candidates that are based in Kansas City, KS or Syracuse, NY. It is an on-site hybrid role.
Areas of Accountability:
Customer Responsibility
Responsible for daily order entry on all customer accounts. Receive and/or make calls on a regular basis to customer base and staff. Provide feedback from member interactions to senior management to aid in future program development. Active suggestive upselling and providing information about products and services being offered. Build effective business relationships with members and grow the Farm Supplies business by identifying and meeting member needs.
Teamwork and Collaboration
Acts as a key member of the Sales Team with a focus on entire customer base. May provide and/or receive input from across functional boundaries. Provide support and backup for outside sales team and management team as needed
Leadership
Acts with integrity. Treats others with dignity and respect. Models behavior that is consistent with DFA Core Values. Delivers on commitments and deadlines and holds others accountable for the same
Communication
Effectively communicates with all levels of the organization. Demonstrates sound oral and written communication skills
Duties & Responsibilities:
Primary focus is to answer inbound customer calls with accurate and prompt entry into POS system. Focus on ability to drive sales and assist in identifying and assess customers’ needs, questions and complaints
Exude professionalism, patience and “people-first” attitude
Be knowledgeable of all products & product lines
Attention to detail with high level accuracy of data entry
Utilize the various systems and processes including:
Input orders
Log phone calls
Record complaints / problems
Monitor daily reports
Record account activities
Process inbound (phone /email /website /fax) requests from members for:
Order placement and/or order follow up
Product information
Program details
Order issues
Other duties as assigned
Education & Experience:
Minimum 5 years experience in dealing directly with customers either by telephone or in person
Agricultural industry experience – particularly dairy – a plus
Necessary Knowledge, Skills & Abilities:
Previous customer service experience with a demonstrated history of meeting or exceeding goalsExcellent telephone skills
Highly organized
Ability to work in a fast paced, team environment
Personable
Works well under pressure
Ability to resolve problems
Computer Experience: JDE, Salesforce, Excel, Word, SAP, Outlook, Microsoft Teams
Required Competencies:
Customer Service
Influencing
Critical thinking
An Equal Opportunity Employer