Job Information
Hoselton Internet Sales Coordinator in East Rochester, New York
Internet Sales Coordinator
Summary
Title: Internet Sales Coordinator
ID: 876
Description
Hoselton Auto Mall is looking for a highly motivated, professional, and enthusiastic Internet Sales Coordinator to join our team!
This is a great opportunity for those looking to get into the auto sales industry and to work with a great team that promotes work-life balance!
Schedule:
This is a FULL-TIME opportunity (5-day work week - 40 hours/week)
Rotating shifts are: 8am-5pm, 9am-6pm, 10am-7pm
Rotating days off are: Fri OR Sat, and every Sunday off
Possibility to schedule around prior commitments with advance notice
Compensation:
Typical earning range is $40,000 - $60,000
Hourly base pay plus monthly bonuses based on lead generation success
There is no cap on the potential for earned bonuses!
What Does an Internet Sales Coordinator Do?
Communicate with customers via phone and internet to generate appointments for customers interested in purchasing or leasing a vehicle
Professionally facilitate the processing of inbound sales calls
Complete a daily work plan including follow up calls, emails, and customer satisfaction calls
Keep up to date on current incentives, specials, promotions, and product knowledge as necessary
Meet appointment setting goals
Maintain Customer Relationship Management database
Adhere to the National and State Do-Not-Call policies and procedures
Requirements:
Call center with lead generation experience will be given preference but is not required
Must be self-motivated and positive/enthusiastic; your success is directly tied to your efforts
Must have exceptional verbal and written communication skills
Ability to multi-task, prioritize, learn quickly and work with technology
Should have basic computer knowledge/comfort with technology
Bilingual (Spanish/English) is a huge plus but not required
Must be able to successfully pass a drug test
Why should you want to join our Client Care Center team?
We have a huge opportunity with 3 manufacturers plus a pre-owned store
Don't worry if you don't have experience - if you are motivated and positive, our team will help train and support you!
Over 1,500 opportunities each month
Promotes work-life balance
Well-structured, organized, and positive environment
Supportive team and management
Opportunity for growth within company including Team Lead role with department
Why Hoselton Auto Mall? We offer......
A fantastic work environment with state-of-the-art technology and TONS of opportunity for advancement!
Generous Paid Time Off & Holidays!
Medical insurance as low as $10/week, dental as low as $4/week and vision as low as $1/week
$500 employer sponsored FSA benefit card
401(k) retirement plan (with profit sharing & employer match)
Group Life & Disability Insurances
Discounts on CARS, parts, service!
This is a great opportunity to work for a premier auto dealership that has been doing business since 1920!
See our "Welcome to Our Family" video here: https://www.youtube.com/watch?v=UpOWIYqaAGE
Don't wait... click Apply Now !
POSITION SUMMARY
The Internet Sales Coordinator is responsible and accountable for producing committed scheduled appointments between customers and dealership managers/sales consultants to achieve departmental gross profit and performance standards through dedicated specialized telephone activity while enhancing C.S.I. and sales volumes.
DUTIES AND RESPONSIBILITIES
Answer and address incoming customer inquiries via telephone, online chat, and email
Schedule sales appointments
Professionally facilitate the process of internet leads and inbound sales calls
Complete daily work plan including, but not limited to:
Lease renewal follow up calls
Manifest lists
Customer satisfaction calls
Chat requests
Understand and communicate current incentives, specials, promotions and product knowledge as necessary
Contact customers using management approved outbound phone scripts and customer contact lists
Update/collect customer’s name, multiple phone numbers and email address from all incoming calls and input/correct information into appropriate databases
Maintain Customer Relationship Management (CRM) database
Perform other duties and responsibilities as needed
EXPECTATIONS
Demonstrate a strong dedication to customer service
Adhere to the National and State Do Not Call policies and procedures
Adhere to Company Policies and Procedures, including the dress code
Perform duties as workload necessitates
Maintain a positive and respectful attitude
Communicate regularly with supervisor about department issues verbally and/or in written form
Demonstrate flexible and efficient time management and ability to prioritize workload
Consistently report to work on time prepared to perform duties of the position
Strive for harmony and teamwork within the department and between other departments
Communicate verbally and non-verbally clearly, concisely and with enthusiasm in all interactions
Listen actively to understand others completely
General housekeeping – maintaining a clean and efficient work area free of debris and clutter
REQUIRED COMPETENCIES
Strong attention to detail
Organization and follow up skills
High motivation, work ethic, and enthusiasm
Professional appearance and attitude
Must be at least 18 years of age and eligible to work in the U.S.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Stand, walk, sit
Use hands to handle the phone, computer mouse and keyboard, etc.
Bend, stretch, and reach with arms and legs
Climb, balance, stoop, kneel, crouch
Talk, hear and smell
Lift and move up to 20 pounds
Vision requirements include closeness, distance, peripheral, depth perception and the ability to focus
Use physical and manual dexterity
Ability to sit for a long period of time in an office chair
Use computers and office equipment as part of their daily functions
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- May be exposed to moderate noise (i.e., office machines, computer printers and light traffic)
Hoselton Auto Mall is an equal opportunity employer.