Job Information
Michigan State University(MSU) Workstation & Mobility Services Analyst / Information Technologist I in East Lansing, Michigan
Working/Functional Title
Workstation & Mobility Services Analyst
Position Summary
Workstation management offers at-your-side support working directly with employees in other MSU units that depend on the Office of Health Science Information Technology (OHS IT) for support. This position will provide front-line operational coordination for the Workstation Management team within OHS IT. Workstation management is responsible for the setup, support, management, and decommissioning of workstations. The right candidate will act as a peer leader to improve processes, triage incoming customer requests and handle customer escalations. This may include working with university stakeholders to configure and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and/or providing quality workstation support to end users as requests, issues, and problems are reported. Workstation management is responsible for maintaining security standards on devices issued by OHS IT, including, but not limited to, antivirus software provisioning, software patching, and encryption configuration. Workstation management is also responsible for imaging, backup, and restoration services for managed devices within the Health Colleges (Human Medicine, Osteopathic Medicine, and Nursing) and Clinics.
Michigan State University (MSU) is a top 100 global university located in East Lansing, three miles east of the state's capitol. The MSU community includes more than 12,000 faculty, academic and support staff, as well as over 51,000 students. MSU offers an extensive benefits package to its employees including health care, prescription, and dental coverage, and a base retirement program with a University matching contribution, as well as basic life insurance. In addition, MSU offers educational benefits including a course fee courtesy program and educational assistance.
MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU's mission of providing education, conducting research, and advancing engagement.
Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.
Unit Specific Education/Experience/Skills
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; experience with service desk software; or an equivalent combination of education and experience. Valid vehicle operator's license.
Desired Qualifications
Ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; ability to complete tasks on a timeline; CA Service Desk experience; experience with imaging, asset management, and backup software: experience working with vendors; experience managing workstations in a complex environment (both Windows and iOS); exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus a