Job Information
Old National Bank Director of Home Lending Products in Eagan, Minnesota
Director of Home Lending Products Job Locations US-IL-Chicago | US-MN-Eagan Category/Function Mortgage Services Position Type Regular Full-Time Requisition ID 2023-13656 Workplace Type On Site Overview Old National Bank has been serving clients and communities since 1834. With $48 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. Our team members are our greatest asset, and we continually invest in their growth and development. We offer a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We are currently seeking a Director of Home Lending Products. This is a senior leader position that will be responsible for maintaining, improving, managing, and developing loan products within the Home Lending Line of Business. This includes all first and second lien residential transactions such as a Mortgage, Home Equity Lines of Credit (HELOC), Quick Home Refinance (QHR), and other Real Estate Loans. This position reports to the President of Home Lending. Key Accountabilities Home Lending Product Set Development & Marketing Develop and deliver a competitive mortgage product suite to serve our client needs, utilizing internal/external market research and data analytics, and in partnership with the Sales team. Collaborate with Treasury and Finance to ensure products optimize profitability for the bank with all Home Lending Pricing. Identify new products, volume expectations, breakeven points, and Community Reinvestment Act (CRA) implications. Identify gaps in the product suite and evaluate/analyze implementation. Manage the Old National portfolio Community Reinvestment Act (CRA) products, along with the various State Housing Agency subsidy offerings in partnership with the CRA lending team. Evaluate Home Lending products from pending acquisitions to facilitate a smooth client/team transition. In partnership with the Marketing Team, ensure that the full Home Lending product suite is effectively marketed throughout the Bank footprint with traditional and digital channels. Client Acquisition and Client Experience Collaborate with other Old National partners or external community leaders to bring to market a dynamic client journey that is market-leading for traditional and digital real estate loan production for long-term loan growth and business success. Provide leadership and guidance regarding the Home Lending customer experience. Continually gather feedback from internal/external clients and work with ONB lending partners to shape a best-in-class Home Lending team. Collaborative Reporting, Monitoring and Training Processes Develop appropriate scorecards to closely monitor performance metrics, collaborating with IT and segment leaders. Establish a consistent credit review policy and maintain relevance for each home lending product in collaboration with the Credit team. Ensure product servicing is a market-leading client experience, following the product through the entire origination process. Coordinate and communicate with the Servicing team to uncover referral/renewal/refinance/modification opportunities. Assist the Mortgage Training team to ensure the sales and credit teams have accurate information and appropriate tools for effective sales. Ensure new product rollouts are delivered in the most effective and efficient manner. Ensure the Sales and Operations teams fully understand the product and are properly trained in how to deliver and service the products. Key Competencies for Position Execution Leadership - Establishes plans and priorities. Translates business strategies into clear objectives and tactics. Orchestrates the pace and process of change to maintain operating effectiveness; assigns clear accountability backed by appropriate authority. Makes sound decisions based on all available information, utilizing analysis, experience, and judgment. Client Leadership - Puts the client at the center of all decisions; seeks input about client experience from internal and external client experience (Net Promoter Score) and anecdotal feedback from segment leaders, line-of-business partners, and in-market support. Recognizes, escalates, and acts when work processes, procedures, or policy issues may impact the client. Culture Leadership - Communication and Climate Setting. Establishes vehicles, structures and processes for open exchange of information and viewpoints with all constituents; interacts with people openly and directly. Effectively shares information and ideas with individuals and groups; displays self-awareness and self-management; tailors the delivery to the audience. Qualifications and Education Requirements Bachelor's degree (Business preferred) or equivalent work experience. 7-10 years of residential Home Lending senior leadership or related work experience Experience with direct Home Lending sales model required. Digital acumen for Home Lending strongly preferred. Demonstrated ability to collaborate effectively with others, directly and indirectly influencing outcomes of shared channels. Knowledge of industry products, policies, and procedures, underwriting requirements, conventional and government loan requirements, operations, and compliance requirements Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! Need help finding the right job? We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.) 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