Student Veterans of America Jobs

Welcome to SVA’s jobs portal, your one-stop shop for finding the most up to date source of employment opportunities. We have partnered with the National Labor Exchange to provide you this information. You may be looking for part-time employment to supplement your income while you are in school. You might be looking for an internship to add experience to your resume. And you may be completing your training ready to start a new career. This site has all of those types of jobs.

Here are a few things you should know:
  • This site is mobile friendly. You do not need a log-in or password to access information.
  • Jobs on this site are original and unduplicated and come from three sources: the Federal government, state workforce agency job banks, and corporate career websites. All jobs are vetted to ensure there are no scams, training schemes, or phishing.
  • The site is refreshed daily to remove out-of-date content.
  • The newest jobs are listed first, so use the search features to match your interests. You can look for jobs in a specific geographical location, by title or keyword, or you can use the military crosswalk. You may want to do something different from your military career, but you undoubtedly have skills from that occupation that match to a civilian job.
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Job Information

BioFire Diagnostics, LLC. Clinical System Engineer I in Durham, North Carolina

Primary Duties

  • Prioritize answering customer inquiries, both internal and external, per established guidelines and documents in ERP system; consult as appropriate with Clinical Applications Specialists, peers, Management, Global Customer Support and Lab IT Specialists.

  • Provide consistent follow up to ensure customer satisfaction and meet minimum key performance indicators.

  • Implement problem solving and troubleshooting techniques to resolve customer concerns raised during installation, operation, and maintenance events.

  • Establish and maintain ERP certification.

  • Learn bioMérieux products and procedures that are job specific and assist with implementation of new products.

  • Learn and develop networking skills to provide connectivity support for our solutions.

  • Perform on-call duties as needed to provide 24-hour technical support to customers.

  • Participate in revenue generation initiatives through promotion of value-added projects and services.

  • Perform all work in compliance with company quality procedures and standards.

  • Perform other duties as assigned.

    Supplemental Data

  • Scope and Resources Accountability : Provide world class service to customers based in the U.S.; Accomplish annual organizational objectives.

  • Financial Indicators (revenue, budget, etc.) : Departmental Revenue contributions and OPEX budget control.

  • Key Performance Indicators (KPIs) : Customer Satisfaction, Service Level, Returned Calls, Call Closure Rate.

  • Key Contacts (internal/external) and Interfaces : All necessary internal and external contacts needed to resolve customer questions or complaints.

    Training and Education

    Associate ’s degree or technical school equivalent in Electronic Technology, Computer Science preferred or equivalent military training or minimum 3 years experience in a related field.

    Knowledge, Skills, Abilities

  • Excellent written and oral communication skills. 

  • Attention to detail and great organizational skills.  

  • Demonstrated ability to develop a working knowledge on multiple complex electrical systems.

  • Proficiency in basic networking skills.

  • Proficiency in a variety of computer programs including Microsoft Office Suite.  

  • Knowledge of bioMérieux products and Salesforce is a plus. 

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